Original Post — Direct link

So, lately this problem has been going on for 2 weeks. This usually NEVER happens before at all, but out of nowhere, it did. I updated my drives, ran the game as an administrator, reinstalled it 3 times (3 hours in total) including trying to switch drives, tried to verify the game files, but nothing. Here is what it looks like afterward:


I'm starting to give up and I'm turning really desperate since I really enjoy the game a lot, but I can't because of this.

20 days ago - Ubi-Froggard - Direct link

Hey @xiceyxcheeksx,

First of all, welcome to the forums and I'm sorry to see you are having an issue playing For Honor lately and thanks for letting us know what you have already tried.

Could you just clarify if this is this happening when you try to launch the game or is it crashing with this message whilst playing?

Also, were you able to play perfectly fine recently before this issue started, or has it been some time since you had played the game and had only just reinstalled it?

19 days ago - UbiStorm - Direct link

@dextershaya I'm sorry to hear that you're encountering this issue as well! Did you recently download the game? I also highly recommend running through these steps for PC to see if they allow the game to launch as it should. Please let me know how it goes!

19 days ago - Ubi-Froggard - Direct link

@xiceyxcheeksx Thanks for the reply. Do you know (or can you check) if you have done any Windows updates or graphic driver updates since you were last able to play fine? If so, you could try undoing those back to the previous state it worked fine in, just to see if either of those would be causing a problem.

18 days ago - Ubi-WheelyDuck - Direct link

Hey @envy_nero,

Sorry to hear that you have been having this trouble when launching the game.

It is great to hear that you have already followed some troubleshooting steps, if you haven't already I would recommend to complete our PC troubleshooting guide in full to configure your device.

Any further trouble just let us know as we are happy to help.

18 days ago - Ubi-Froggard - Direct link

@xiceyxcheeksx No worries, if you have had the issue on multiple drivers already don't worry about trying it. If you have done all the other steps in the link that UbiStorm mentioned above, please could you reach out through a private message on one of the options below so we can get your system files (DX Diag and MSINFO) from you to look into this further.

Tickets & Live Chat



17 days ago - UbiStorm - Direct link

@envy_nero Hey there! Thanks for letting me know everything you've done so far to resolve this issue as well. Since it does appear that you've exhausted all of our troubleshooting steps, I highly recommend doing as @Ubi-Froggard suggested above! Grab your MsInfo and DxDiag files, and submit them via a ticket so that we can get a better look at what could be causing this issue for you.

15 days ago - Ubi-Milky - Direct link

Hello @xiceyxcheeksx thanks for the reply, if you have tried our troubleshooting steps without success, I would suggest making a support ticket on our support website.

I have already gone ahead and created a case for you, what I need you to do next is attach those system files, dxdiag and msinfo to this link > https://www.ubisoft.com/en-US/help/cases

Your case number will be 15458933, once you can upload those files, we will have our agents investigate this crash and freeze further for you, thank you.

13 days ago - Ubi-TheBerry - Direct link

Hey guys!

@xICEYxCHEEKSx - I can see we're already responded to your case with additional steps, please give them a try and respond to your case with the results, we'll keep the discussion there for the meantime to prevent any crossed wires or confusion.

@S1r_Sm0k3al0t - Thank you for reaching out, I'm sorry you're still having access issues with the game!

As it sounds as though extensive troubleshooting has already been done, could you please also create a support ticket with your system files so we can take a closer look?

If you have any issues creating a ticket, please let us know and we can create one for you too.

Thank you!

13 days ago - Ubi-TheBerry - Direct link

I can see you've been able to create a case on the site yourself successfully @s1r_sm0k3al0t , we'll be in touch via that case soon.

Something I have noticed though are your drives, one being a Microsoft Storage Device, just to confirm you do not have the game or Ubisoft Connect installed on your :E drive?