[2020] Game crashes on Moving to battle loading

Original Post — Direct link

Ok, I hadn't played For Honor since the 8th of August until a couple of days ago because I went on a holiday. When I came back on the 21st I decided to hop on the game because the Warmonger was released for purchase and the game launches up normally I get past the event trailer and when it starts loading stuff in the bottom left it gets to "Moving in to battle" and then the game just crashes. I have updated my graphics drivers up to 20.8.2 which are the latest for AMD, I have reinstalled both the Uplay launcher and the game (multiple times) and I still get the crash on the same place.

I really hope I can resolve this issue because I love playing the game and not being able to join the banter with my friends the past week has been disappointing.

about 4 years ago - Ubi-Woofer - Direct link

Hey rumeni - I hope you had a great holiday! I'm sorry to hear that For Honor is now crashing for you since the latest update.

Did you yet complete our full basic PC troubleshooting guide? If not, can you do so, and let me know if the steps help?

You've mentioned reinstalling the game and Uplay as well - are they installed to the same drive on your PC? If not, can you please reinstall one to the same drive as the other for testing purposes?

about 4 years ago - Ubi-Baron - Direct link

We're sorry to hear that's been the case, FLUFFYMASTER40.

Just to confirm, you've spoken with the Support team and have a Support case that is being looked into? Do you have the Case ID for that?

about 4 years ago - Ubi-Baron - Direct link

Thank you for getting back to us.

Could you please extract the MSINFO details into a Text file and upload it to the case? There should be an option on the Window to do so. That will help us to look into that for you.

about 4 years ago - Ubi-Spud - Direct link

Hi severe117! Are you playing on PC or console?

about 4 years ago - Ubi-Spud - Direct link

Originally Posted by severe117
I'm on PC

Thank you for clarifying! Could you please try verifying your files:

1. In Uplay, click on Games tab at the top of the window
2. On the next screen, hover over the game tile. This will make a little arrow appear at the bottom right of the tile
3. Click on this arrow to make a drop-down menu appear, then click on Verify files

Please then ensure the game and Uplay are running with admin rights, and then perform a clean boot. Test the game after this, and if the issue persists please run through the rest of this guide.

about 4 years ago - Ubi-Mark. - Direct link

Hello Warriors,

Sorry to hear that you are still experiencing this.

Could you please create a ticket on our support site and provide a DXDIAG and MSINFO report with the case so that I we can look into this? You can find our opening hours here.

You can find instructions on how to create these files and attach them to this ticket in the links below

Our support team will be more than happy to assist you.

If you have any additional questions, please let us know.

about 4 years ago - Ubi-Swaggins - Direct link

Hey Slumberjack710,

If you are encountering this issue, could you follow the steps above that my colleague Ubi-Mark posted?

Once we have the system files, we can start properly investigating.

about 4 years ago - Ubi-Swaggins - Direct link

Hey Lt.Chunkey,

What are you having issues with specifically?

about 4 years ago - Ubi-Litten - Direct link

Hi all,

Lt.Chunkey - If yo uare having problems creating a support ticket you can always try to contact us on our Live Chat service when available or via our social media accounts on Twitter or Facebook.

Misterlinux / CoffeeAddictus - thanks for providing this information of the workarounds you have used, I will certainly be sure to forward this information to our game team for further review.

about 4 years ago - Ubi-Borealis - Direct link

Originally Posted by Dead.X.Hope
Hi,
Iˇve experince the same issues like others in this thred. But after latest update i can play this game again. So i just want to thank you. Good job. Have a nice day

Thanks for letting us know that the issue has been resolved for you! We're glad to hear you can play the game again. You're welcome

over 3 years ago - ubi-smash - Direct link

khaaskhadi: Thanks for the update and glad to hear this thread helped remedy the issue. However, please keep us posted if you have any further issues. We'd be happy to help!

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