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Does this mean only our storage will get restored or our whole account?
EDIT: 12:30am EST was like 5 and half hours before the update . just adding this for people from Europe like me.
Does this mean only our storage will get restored or our whole account?
EDIT: 12:30am EST was like 5 and half hours before the update . just adding this for people from Europe like me.
Only StormShield Storage will be restored to the 12:30 AM ET backup, and only for people that were impacted by the issue.
Oh damn hope there are backups If not RIP my stuff. Hope you guys find a good solution.
We recently added support for queryable backups which we plan to utilize for people impacted. The backup is from 12:30 AM EST today.
Do players that haven’t updated/played yet could be affected? Or just for those already playing 7.10?
Only players that participated in Frostnites event were impacted.
Enable stw but not frostnite
This may be the course of action. We're still doing internal testing to ensure that no more data loss is occurring outside of the mode. We'll definitely let everyone know as soon as a plan has been carved out.
Thank you all for your patience.
Any idea if we're getting are full storage back? Any compensation for the game being down?
We're still determining impact and solutions at the moment. We'll definitely provide more updates as they come available.
Hey everyone,
Mentioned in our other post, Save the World has been temporarily disabled.
Just to provide an update for everyone, we’re still investigating issues with Stormshield Storage and the Frostnite mode for Save the World. We’ll provide updates as they come available.
UPDATE 11:10am: We're still running test to verify all of the issues are resolved. I'll provide another update as soon as it comes through.
UPDATE 12:40am We’re hard at work on getting the Stormshield Storage and Frostnite issues resolved. We’ll provide updates as they become available.
...
Read more External link →Save the World has been disabled while we investigate issues with the Stormshield Storage and the Frostnite mode.
Quick update.
We disabled Save the World as Stormshield Storage was being wiped by playing the Frostnite event.
We are currently confirming that there is no other source of data loss and are going to disable the Frostnite event and re-enable Save the World after we are confident.
Next up, figuring out what we can do for players impacted by the data loss.
Save the World has been disabled while we investigate issues with the Stormshield Storage and the Frostnite mode.
External link →Downtime for the v7.10 update has begun!
Fly over to the Patch Notes to see what's new.
External link →Hey everyone,
Success! The v7.10 update is once again set to release tomorrow, December 18.
Downtime will began at 5 AM ET(1000 UTC).
Thank you!
External link →Hey everyone,
Due to last minute issues discovered within the build, we’ve had to delay the timing for the release of the v7.10 update.
We’ll provide more details on an exact time once we have more information.
Thanks.
External link →