He is going to do that next and see what happens. Xbox won't respond or give us a real person and microsoft support flat out lied. Thanks for pointing me towards the Halo safety team. The problem is it banned his whole Xbox account not just Halo. Dude went from a 100% clean record on a 10 year old account to perm banned lol.
yup, that tracks with what we've seen before.
normally Halo Safety can't get involved but for this particular situation they're making an exception and they're funneling any appeals they get related to this up and requesting formal reviews.
i'll keep my fingers crossed for y'all!