Heroes of the Storm Dev Tracker

Hey Sickroom!

We have been keeping that thread open as a running way to gather information on that issue. Unfortunately, while I have nothing to announce at this time, I can say that we are aware of this issue and looking to find a fix that is both comprehensive and safe for all players. Having one big thread is preferable to many small threads as it is easier for us to see just how wide reaching a bug is and it allows us to have a one stop shop of all information about the issue. That said, I’d encourage all players that experience this issue to post on that thread with the following information:

• Were you playing VS AI with AI Teammates or Coop (with other human players)?
• Are you playing with a group of friends? If so, do you always play with the same people?

This information is crucial for us to investigate a couple of possible root causes we are looking into. I will continue to monitor these forums and gather information about this issue...

Hi GriM! Thanks for your measure of discretion. These are targeted invitations crafted by our Heroes QA team, with a healthy amount of review and thought put into each one. That said, you are super welcome and both Fizivix and Hugincord will be glad to have you! That program was something I helped to originally set up, run, and report on, and I’m super glad to hear they continue to look out for Bug savvy players like you to join the ranks. The regional hurdles can indeed, be a pain and it’s feedback our Bnet teams would love to hear additional perspective on. Before, and after you join up, please make sure to give the Bug Chat community rules and guidelines a full and thorough review. Welcome again!

To explain my absence (and why I won’t be able to speak to the current AI/Map issue further), some shuffling was needed on the part of QA, to mirror the refocused efforts of our development team. Since Fizivix and Hugincord are well equipped to handle the Forums (and were just as ...

Hello!

As Fuschia mentioned there are some players who have resolved this issue in the linked thread by Updating their DNS to google:
...

Hi Everybody!

On 04/16/19, forum posters may receive an email from myself ([email protected]), or my compatriot Fizivix ([email protected]), detailing Bug Chat!

I wanted to drop a cross reference here, to assure any invitees that this invitation is on the up and up, and is not exploitative in nature.

-Huginncord

Hey Nefarius,

Thanks for the report! I don’t know exactly what could have caused the initial issue, but It sounds like something got messed up with your Hotkeys during the issue/restart. Does resetting your Hotkey profile, or creating a new profile solve the issue for you? Hotkey profiles are saved per account and may not be saved in the same place as the game install, so it would explain why your other account is working.

Thank you,
~ Fizivix

Hey Persepoika54,

Thanks for the report! It sounds like you are experiencing some sort of disconnect when the core is destroyed that is preventing you from getting to the end of match screen. If it’s a graphics hitch, lowering/changing graphics settings may prevent the freeze from occurring. If it’s network related, please make a post in the Technical Support Forums with the following ...

Hey Gadd,

Thanks for the report and replay! We’ll investigate.

~ Fizivix

Thanks for the report Maximus and the quick assistance Fuschia! That was indeed causing login issues with heroes.

~ Fizivix

Hey SakariRyu,

I’ve edited your post to exclude the name of the player. As GriM mentioned, it is against the forum rules to publicly shame/call out players. If you are still concerned after reviewing the replay again and considering the details above, please send in a replay to our Bug Attachments Inbox with a description and timestamp.

Thank you,
~ Fizivix

Hey DarkLady,

Thanks for the report! Can you please send in a replay of a match where this issue occurred to our Heroes Bug Attachment Inbox.

Thank you,
~ Fizivix

Hey Dot4nuki,

Thanks for the report! Please send in the replay to our Heroes Bug Attachment Inbox.

Thank you,
~ Fizivix

Hey DjeDje,

It sounds like your hotkey profile got messed up during the forced restart. Does resetting or creating a new hotkey profile in options solve this issue?

Thanks,
~ Fizivix

Hey Urman,

Thanks for the report! Are you playing with a hero that can destroy Structures at a long distance? There is currently an issue where the quest can fail to grant credit if you are not within a certain range of the structure.

Thanks,
~ Fizivix

Hey UNIcorn,

Thanks for the report! Are you playing with a hero that can destroy Structures at a long distance? There is currently an issue where the quest can fail to grant credit if you are not within a certain range of the structure.

Thanks,
~ Fizivix