Heroes of the Storm Dev Tracker

Hi Everybody!

On 04/16/19, forum posters may receive an email from myself ([email protected]), or my compatriot Fizivix ([email protected]), detailing Bug Chat!

I wanted to drop a cross reference here, to assure any invitees that this invitation is on the up and up, and is not exploitative in nature.

-Huginncord

Hey Nefarius,

Thanks for the report! I don’t know exactly what could have caused the initial issue, but It sounds like something got messed up with your Hotkeys during the issue/restart. Does resetting your Hotkey profile, or creating a new profile solve the issue for you? Hotkey profiles are saved per account and may not be saved in the same place as the game install, so it would explain why your other account is working.

Thank you,
~ Fizivix

Hey Persepoika54,

Thanks for the report! It sounds like you are experiencing some sort of disconnect when the core is destroyed that is preventing you from getting to the end of match screen. If it’s a graphics hitch, lowering/changing graphics settings may prevent the freeze from occurring. If it’s network related, please make a post in the Technical Support Forums with the following ...

Hey Gadd,

Thanks for the report and replay! We’ll investigate.

~ Fizivix

Thanks for the report Maximus and the quick assistance Fuschia! That was indeed causing login issues with heroes.

~ Fizivix

Hey SakariRyu,

I’ve edited your post to exclude the name of the player. As GriM mentioned, it is against the forum rules to publicly shame/call out players. If you are still concerned after reviewing the replay again and considering the details above, please send in a replay to our Bug Attachments Inbox with a description and timestamp.

Thank you,
~ Fizivix

Hey DarkLady,

Thanks for the report! Can you please send in a replay of a match where this issue occurred to our Heroes Bug Attachment Inbox.

Thank you,
~ Fizivix

Hey Dot4nuki,

Thanks for the report! Please send in the replay to our Heroes Bug Attachment Inbox.

Thank you,
~ Fizivix

Hey DjeDje,

It sounds like your hotkey profile got messed up during the forced restart. Does resetting or creating a new hotkey profile in options solve this issue?

Thanks,
~ Fizivix

Hey Urman,

Thanks for the report! Are you playing with a hero that can destroy Structures at a long distance? There is currently an issue where the quest can fail to grant credit if you are not within a certain range of the structure.

Thanks,
~ Fizivix

Hey UNIcorn,

Thanks for the report! Are you playing with a hero that can destroy Structures at a long distance? There is currently an issue where the quest can fail to grant credit if you are not within a certain range of the structure.

Thanks,
~ Fizivix

Hey JHGC666 & Mighty7,

You mentioned deleting Blizzard Temporary files… By that, do you mean you have tried Deleting the Battle.net Cache folder? This has resolved the issue for another player in the past.

~ Fizivix

Hey Kwaazyy,

Thanks for the report! If possible, please send in a replay with timestamps of the match where the issue occurred to our Heroes Bug Attachment Inbox.

Thank you,
~ Fizivix

Hey ForceOfCours,

For account related issues, please contact Customer Support here:
https://us.battle.net/support/en/games/heroes

Additionally, providing some screenshots of your level 1 account profile and existing match history could help us look into it. You can send screenshot attachments to our ...

Hey Mortdres,

Thanks for the report! If you have still not received your rewards, can you please send in a screenshot of your Profile Statistics page for ‘2018, Season 4’ as well as a screenshot of the areas in the collection where the War Turtle mount and 2018 Season 4 Ranked Portrait are missing. You can send these to our Heroes Bug Attachment inbox.

Thank you,
~ Fizivix