Hey Akasha,
We’re still trying to work towards refunds for players who purchased the Galactic Abathur, regardless of what currency it was purchased with. No need to make another ticket, we’re investigating another resolution.
Thanks for your patience,
~Fizivix
2019 Season 3 is the first season that shows off some updates and changes to ranked play within Heroes of the Storm.
2019 Season 3 will begin as soon as our next patch becomes available for download in each region. Check the season start and end dates below to make sure you’re able to dive into the rankings as soon as the season rolls:
| Event | Date |
|---|---|
| 2019 Season 3 Start | Week of August 5, 2019* |
| 2019 Season 3 End | Week of December 2, 2019* |
*Exact date may vary slightly by region.
Your Rank (League Tier and Division) is now determined by your MMR directly and adjusted by penalties, such as Leaver Penalty. As a result, you will see a bit more volatility i...
Read moreHey Akasha,
Thanks for the report! Unfortunately the truly “Golden” Abathur skin was not intended for release at this time and was unintentionally available for purchase on live regions during last week’s PTR. The “Red & Golden” Abathur skin was the intended release skin. Any players who bought the “Golden” Abathur skin on live during 6/10/19 - 6/17/19 will have had their skin updated to the “Red & Golden” Abathur skin after patching up to Heroes.46.
For this specific skin, “Galactic Xenotech Abathur”, we are offering refunds for the skin if you purchased it during the above dates. Please submit a ticket with Support in the following location if you would like to request a refund:
...
Hey Everyone,
Thanks for the reports! To echo what has been said on reddit:
We are currently looking into the reported connection issues and are trying to track down why they are occurring. Initial examinations point towards certain ISPs, but we are not 100% sure. We appreciate your continued patience as we investigate.
Thank you,
~ Fizivix
Sybringer
We’ve had some reports that some people’s Rejoin problems are now corrected!
Would you mind trying again and letting me know if your issue is resolved or not?
Ok everyone!
If you are currently stuck unable to Rejoin into a match, can you try clearing your cache following the instructions on this Support Article
After you clear your cache, try rejoining again and let me know if that helps!
Hey there DaveM!
Thanks for the report! We are currently investigating this issue!
Sorry for the inconvenience!
Hey Dhunam!
Thanks for the report! We are currently investigating this issue! Sorry for the inconvenience!
Thanks for the Reports!
We are investigating this issue, and hope to have it resolved as soon as possible.
Apologies for the inconvenience.
Thank you,
~ Fizivix
Hey everyone!
We are investigating these reports as I type! I will let you know any information as I get it. Thanks for your patience!
Huginncord
The evil forces of Xenotech have arisen once more, and this time, Xenotech Malthael himself is leading the invasion. Humanity’s last, best hope is a new generation of young pilots relying on cutting-edge Mecha technology and the power of courage to stand against Xenotech’s Archangel of Death.
Grab new skins for your favorite Heroes (including Kharazim, Dehaka
...
Our next Heroes of the Storm patch is live and brings several bug fixes, a new event, new bundles, skins and mounts, along with a Chen rework and more! Read on for more information.
Hey Kapulim,
At first glance, it appears like some third party program is trying to steal focus while you are playing, most commonly in-game overlays from third parties.
However, if you mind posting over on the Technical Support Forum they might be able to help in more detail!
Thanks for the report!
Huginncord
With the launch of our latest PTR, we also need to officially announce that Storm League seasonal play will be delayed, and a new start date had to be set.
The adjusted deployment date is because we have a lot of incredible changes coming to Storm League that the team knew didn’t want to launch without, so they need a little more time.
In fact, here is a sneak-peek into some of these features that we are presently hard at work on:
Of course, there are a lot of additional details on these coming shortly, perhaps alongside a few extra surprises as well. Thank you for your patience – we believe it will be well worth the wait!
In the meantime, jump into the MechaStorm II Event and try out Chen’s long-awaited rework. Both can be tested early by heading to...
Read more
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