Heroes of the Storm Dev Tracker

Hey GriM!

Just for some extra clarity, we do not need any more information on how to reproduce the bug, as we already know how to reproduce it. However, knowing how to reproduce a bug doesn’t mean we know why it is happening, the total scope of who is affected, or just how complicated the interactions are. The most help everyone can provide for us at this step is helping us learn what it is we don’t know.

If you are experiencing this problem, and do not fit in to any of the categories below, please post on this thread letting me know why you don’t fit in these categories, and that will help us learn even more about this issue. Thank you all for the help!

• People who primarily play VS AI with AI Teammates,
• People who primarily play with the same people in VS AI (with or without AI Teammates)
• People who have been affected but haven’t played X amount of game with other, random, match-made human players.

Hey Dodellinger,

Thanks for the report! What time did you attempt to craft the skin? US and EU regions patched yesterday and it sounds like it may have occurred right as you were crafting the skin. Because the Anub’arak skin is a Seasonal item it would not be craftable after the patch. Please check to see if your shards were refunded later as well, as sometimes failed purchases can take a while to refund. Additionally, does the item appear in your Transaction History in your Account Management?

Thanks,
~ Fizivix

Hey nikelodeon,

Thanks for the report! We have this issue tracked and hope to have it fixed when we can.

Thank you,
~ Fizivix

Hey Blaurgh,

Thanks for the report! We have this issue tracked and hope to have it fixed when we can.

Thank you,
~ Fizivix

Hey Sickroom!
To answer your question, probably. However, the purpose for my earlier post was an attempt to focus the data on this so we can provide a precise report on the problem. It is premature to find answers before we 100% understand the scope and root cause of the problem. This is especially true as the complexity of this problem and the high potential for more problems to spin off this.

Currently, all data has proven our theories accurate but to be safe we are keeping an eye out for use cases that break our theories, hence the questions I asked earlier in this thread. I also offered a potential workaround, to see if people who are affected were able to find some relief from this issue, as knowing the outcome of that workaround will also help nail down a root cause.

While on the topic of the workaround, to get the best effects, try and play a handful of VS AI maps with other random human players a couple of times not just once, and make sure the maps you g...