Original Post — Direct link
Every time I try to enter the game the game says that I have no internet/lan cables connected and that I must try again. I do have internet and I am connected so I'm not sure what the problem is. Battleye stats that some things where blocked from loading but I have no idea how to fix those at all.
over 4 years ago - Ubi-Raziel - Direct link
Originally Posted by ljdslkfjasl
Every time I try to enter the game the game says that I have no internet/lan cables connected and that I must try again. I do have internet and I am connected so I'm not sure what the problem is. Battleye stats that some things where blocked from loading but I have no idea how to fix those at all.
Hey, let's get this sorted for you.

Considering BattleEye is giving you that error, there may be some third-part software conflicting with it.

Please try the steps in this sticky thread: https://forums.ubisoft.com/showthrea...1#post15046942

Disabling third party applications is the step I would like to encourage the most

Let us know how it goes!
over 4 years ago - Ubi-Raziel - Direct link
Originally Posted by ljdslkfjasl
Every time I try to enter the game the game says that I have no internet/lan cables connected and that I must try again. I do have internet and I am connected so I'm not sure what the problem is. Battleye stats that some things where blocked from loading but I have no idea how to fix those at all.
Hey, let's get this sorted for you.

Considering BattleEye is giving you that error, there may be some third-part software conflicting with it.

Please try the steps in this sticky thread: https://forums.ubisoft.com/showthrea...1#post15046942

Disabling third party applications is the step I would like to encourage the most

Let us know how it goes!
over 4 years ago - UbiExcellent - Direct link
Originally Posted by omniblades
Hi will any of the technical supports look at this? A lot are having the same issue including me but it has been ignored by Ubisoft support.

https://forums.ubisoft.com/showthrea...ccess-the-game
Hi omniblades! Thanks for sharing this forum link with us and welcome to the forums. This issue has been reported to our teams for further investigation, but I'm afraid we don't have any other updates to share at this time. I sincerely apologize for any inconvenience caused.

Originally Posted by ljdslkfjasl
Doing what you said fixed it right away I believe my antivirus was limiting access for the applications so all is well now, thanks a lot!!! To try to solve you can uninstall disable your anti virus and turn off firewall and then install the application. Then after make sure to set exceptions for the game in your software. I'm no genius so this might not work for all but i think this will work.
I'm delighted to hear these steps worked for you, ljdslkfjasl! Thanks for keeping in touch about this.