Original Post — Direct link
While in the middle of the game, Hyper Scape freezes/crashes everytime

Quick Specs:

Intel i5-4460 3.2GHZ (4 CPU's)
8GB RAM
Geforce GT750

MSINFO32:

OS Name Microsoft Windows 10 Pro
Version 10.0.18362 Build 18362
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-EEHH53F
System Manufacturer MSI
System Model MS-7817
System Type x64-based PC
System SKU To be filled by O.E.M.
Processor Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz, 3201 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. V1.9, 3/30/2015
SMBIOS Version 2.8
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer MSI
BaseBoard Product H81M-P33 (MS-7817)
BaseBoard Version 1.0
Platform Role Desktop
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.18362.752"
User Name DESKTOP-EEHH53F\Papi Tiu
Time Zone China Standard Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.95 GB
Available Physical Memory 4.81 GB
Total Virtual Memory 9.88 GB
Available Virtual Memory 6.20 GB
Page File Space 1.94 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
about 1 month ago - Ubi-Redbeard - Direct link
Hey markronaldtiu88,

Do you receive an error mesage at all when the game crashes?
26 days ago - Ubi-Woofer - Direct link
Hey AngryDogs777, welcome to the Ubisoft Forums!

Could you please confirm per my colleague Redbeard's post above whether you receive an error message when the game crashes?

Did you already take the time to run through our basic PC troubleshooting? If not, could you please do so, and let us know the outcome?





Recent Hyper Scape Posts

1 day ago - UbiMorning

Links in this thread

Troubleshooting technical issues on PC
What can I do if I experience technical difficulties while playing on PC?


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