[2020] Haven't been given theoption to download after receiving the drop on twitch

Original Post — Direct link

I have received the drop on twitch after having linked my twitch account to my uplay, however instead of installing like its apparently supposed to when i click the tab on uplay, it instead takes me to the register page and asks me to link everything again. But of course that doesn't work, as the accounts are aready linked.

My twitch says that i have been given the drop, however my uplay does not say i have any drops, and i have not received an email telling me that i have the drop either, so im not really sure what to do?

Any help would be appreciated

almost 4 years ago - UbiExcellent - Direct link

Welcome to the forums, Malice.GDN! I'm sorry for the difficulties caused. Please try clicking on the 'news' tab within the Uplay client to access the game.

almost 4 years ago - Ubi-Borealis - Direct link

Hello there DmReaCtor and super_troub2020!

Please try clicking on the 'news' tab within the Uplay client to access the game.

almost 4 years ago - UbiExcellent - Direct link

Welcome to the forums, WuvMe! I apologize for the continued confusion caused by this issue. In order to access the game, you'll need to click on the 'news' tab within the Uplay client. From there, you'll want to click on the Hyper Scape banner near the top. Once you've done that, you'll see an option that says 'Start Playing', which will then prompt you to download the game. I hope this information helps!

almost 4 years ago - Ubi-Borealis - Direct link

Originally Posted by WuvMe
That banner doesn't show up for me, thats the issue
i only see the banner for how to get a key through twitch and a banner talking about cheaters and whatnot, i've checked youtube videos on how they download it and said banner with the "start playing" on it wont show up.
could this be because i'm from israel?

I'm afraid that Israel is not one of our eligible regions for the technical test. I apologise for this inconvenience.

almost 4 years ago - Ubi-Borealis - Direct link

Originally Posted by WuvMe
Rip me... Btw may I ask why the tests are region limited? if it was just a problem of high ping, you could have people join nearby servers, and it's not like you won't be able to play the game on release in israel etc later down the line... so why?

As it was just a technical test for infrastructure, it was decided to limit it to these major areas. You should be able to join the game upon full release, though. We look forward to you joining the rest of the contenders in Neo Arcadia soon!

almost 4 years ago - Ubi-Borealis - Direct link

Originally Posted by WuvMe
K thx

You're welcome! We hope you're looking forward to the full release as much as the rest of us!

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