Original Post — Direct link
Since the launch, in almost every match the game happens to randomly freeze for about 5 seconds, also freezing my character in place (even mid-air if jumping) then it starts working again. Obviously this led to MANY deaths since I become an easy target, and when I regain control, if I died I often see my echo in 3rd person with fixed camera and the controls are relative to the direction that the echo is facing, not the camera. After some time, pressing return brings me back to 1st person. These freezes often happen more than once per game, but sometimes they don't happen at all. During these freezes, if someone in my team is using the built-in voice chat, I can still hear him. Freezes happen especially within the first minutes of the match, sometimes even during the drop. During these freezes I never see my HD doing any operation, so it shouldn't be some loading or swapping.
My PC equip a i7-2700K @3,4GHz with 16GB of RAM and a GeForce GTX 1050 Ti. Graphic details are set to medium. Connection speed is about 100Mbps. I never experienced any problem even with heavier games set at full detail.
almost 4 years ago - UbiKoality - Direct link
Hey DarthAvion! I'm extremely sorry to hear about the freezing you've been having trouble with in Hyper Scape. For starters, please try verifying the game's files in Uplay. Doing so will ensure that everything required for the game is properly installed and replace any missing or corrupted files that may have popped up. These types of files can lead to technical and performance issues, so it's a good process to complete every so often! Then, I'd advise completing the rest of our technical troubleshooting guide. Afterward, if none of these suggestions help, please contact our support team and include your system files in your case so they can look further into this. Thank you!
almost 4 years ago - Ubi-Raziel - Direct link
Originally Posted by DarthAvion
Went through troubleshooting with no results. The login doesn't work on the UBI support site, it's stuck at loading.
The support website appears to be up and running, you should be able to resolve that with some browser troubleshooting.

Here you go: https://support.ubi.com/en-GB/faqs/000025585/


Originally Posted by ferz1ka
I'm having this exact same issue on hyperscape! One thing I did notice is that the CPU usage goes from 35-45% to a full 100% during the freezing.. For a matter of fact, I had this same issue in R6 siege when someone just got eliminated, although it has been patched already.
That is certainly unusual, thank you for letting us know.

Please also try the steps above and if it doesn't work, we'd appreciate you providing us with system files -

- A MsInfo report: https://support.ubisoft.com/en-GB/faqs/21216/
- A DxDiag report: https://support.ubisoft.com/en-GB/faqs/21185/

This FAQ explains how to submit the requested files to us: https://support.ubi.com/en-GB/faqs/000025876/

All the best!