[2020] Launches in the background but can't actually access the game

Original Post — Direct link

When I press the "play" button to launch the game the little box saying it's launching pops up for a few seconds before dissapearing without any error message. I can't launch anything else as the button to do so is grayed out as if it was running. If I try to close Uplay it tells me I can force quit. I check task manager and it says it's running as a background process.

I have a thing like this in Rainbow Six: Siege but other games like For Honor, UNO and Watchdogs 2 launch and run as they should.

I've verified the files, re-installed the game, re-started Uplay and my PC countless times, nothing works. I genuinley have no idea why this is happening.

over 4 years ago - UbiKoality - Direct link

Hi Flixayy! I'm sorry to hear that you're having trouble playing Hyper Scape. Thank you for letting me know what all you've tried on your own! Can you confirm that all your drivers are completely up-to-date (AMD or NVIDIA)? It'd also be beneficial to check to see if Windows has any updates waiting to be installed!

over 4 years ago - UbiKoality - Direct link

Thank you for letting me know! Please go through the other little steps listed here that you haven't tried, such as clearing your temporary files and reinstalling supporting software. Then upload your system files in a case to our support team so that they can provide more specialized assistance. Thank you!!

over 4 years ago - UbiKoality - Direct link

No problem, Flixayy! Thank you for your understanding. If you do end up creating a ticket, please let me know the case number!

over 4 years ago - UbiDork - Direct link

intaloYT: Thanks for letting us know what you've tried, intaloYT! Do you currently have the game installed on a different driver as the Uplay PC Launcher? You may want to try installing both the launcher and the game on the same internal hard drive, as in C: Drive if possible.

over 4 years ago - UbiDork - Direct link

intaloYT: Okay, thanks for letting me know, intaloYT. Just to make sure, for the system requirements, you are currently running Windows 7, Windows 8 or Windows 10 (64-bit versions), yes? Also, what video/graphics card are you using and have you updated the driver?

over 4 years ago - UbiDork - Direct link

intaloYT: And your Nvidia GeForce 1050TI has been updated? Also, how much RAM do you have installed versus how much you have available?

over 4 years ago - UbiDork - Direct link

intaloYT: Are you able to take a screenshot of what your Task Manager shows at game launch?

over 4 years ago - UbiKoality - Direct link

Hi Flixayy! I'm sorry to hear that you're having trouble playing Hyper Scape. Thank you for letting me know what all you've tried on your own! Can you confirm that all your drivers are completely up-to-date (AMD or NVIDIA)? It'd also be beneficial to check to see if Windows has any updates waiting to be installed!

over 4 years ago - UbiKoality - Direct link

Thank you for letting me know! Please go through the other little steps listed here that you haven't tried, such as clearing your temporary files and reinstalling supporting software. Then upload your system files in a case to our support team so that they can provide more specialized assistance. Thank you!!

over 4 years ago - UbiKoality - Direct link

No problem, Flixayy! Thank you for your understanding. If you do end up creating a ticket, please let me know the case number!

over 4 years ago - UbiDork - Direct link

intaloYT: Thanks for letting us know what you've tried, intaloYT! Do you currently have the game installed on a different driver as the Uplay PC Launcher? You may want to try installing both the launcher and the game on the same internal hard drive, as in C: Drive if possible.

over 4 years ago - UbiDork - Direct link

intaloYT: Okay, thanks for letting me know, intaloYT. Just to make sure, for the system requirements, you are currently running Windows 7, Windows 8 or Windows 10 (64-bit versions), yes? Also, what video/graphics card are you using and have you updated the driver?

over 4 years ago - UbiDork - Direct link

intaloYT: And your Nvidia GeForce 1050TI has been updated? Also, how much RAM do you have installed versus how much you have available?

over 4 years ago - UbiDork - Direct link

intaloYT: Are you able to take a screenshot of what your Task Manager shows at game launch?

over 4 years ago - UbiExcellent - Direct link

Hi folks! Our teams are looking into this error at the moment and apologize for any inconvenience caused. In the meantime, please make sure you have completed the steps outlined in our PC troubleshooting guide, especially the part about disabling background applications such as Discord. Many thanks to those that shared what worked for them!

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