[2022] We need an English CM to comment on the Valtan Entry loss

Hi there – apologize for the late response on this topic, I do not think you are being ignored but I have just traveled to Korea so have been away on planes and in different time zones and am a little bit out of the loop as I catch back up.

Some details on the way tickets are returned are available here: Update to Timed and Ticketed Content Lockouts

Please keep in mind that the current system will only allow for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects. Additionally, receiving your replacement weekly entry may not be immediate — delivery could take up to a day, and the appropriate ticket will be delivered to your in-game mailbox when it arrives.

If this is the case and you haven’t received your ticket, please put in a ticket with support so they can look into things! Lost Ark - Support | Amazon Games

If we didn’t have some of these limitations in place, there would be nothing stopping players from repeatedly rage quitting or trolling by cutting internet and harming the experiences of others; it’s a bit difficult

Appreciate the additional context! Let me see if I can follow up more directly as well. Thank you for helping me catch up.

The team has gone back into the system and sent out an additional batch for those who may have been affected by the issues over the weekend and not received their re-entry tickets. Appreciate the continued reports, and thanks for your patience!!

It is within the same week since it is a “re-entry”

Hi there! Definitely not avoiding it, apologies if you think I have been. I’ve commented on a few others but will do so here too.

We do currently have an automatic system in place that is supposed to issue re-entry tickets. I do understand that more complaints are rising that players are not getting their tickets so I am letting the team know. Due to it being a holiday weekend things are moving a bit slower. But please know that I take it very seriously.

As for the details of who should and shouldn’t recieve a ticket… that also seems to be a bit muddled. I’ll be sure to ask for clarifications from the team so I can let players know. Sorry about the confusion!