devtrackers.gg
The team is aware and working on a fix: [Notice] Known Issue with Mutated Expeditions Leaderboard
The team is aware and working on a fix: [Notice] Known Issue with Mutated Expeditions Leaderboard
Saludos, aventureros:
Las clasificaciones ya están disponibles y, ahora que hemos finalizado las pruebas internas y se ha lanzado la funcionalidad a gran escala, estamos detectando un problema del que os queríamos avisar.
Al visitar la clasificación de expediciones mutadas el sistema no accede a los datos del jugador, lo que hace que se muestre el símbolo de “cargando” en el nombre del jugador de forma indefinida. Una vez en este estado, esto afecta a todas las otras clasificaciones durante el resto de la sesión hasta que se vuelve a iniciar sesión.
Como una solución temporal, si no entráis en la tabla de clasificación de expediciones mutadas, podréis acceder al resto de clasificaciones sin problema. Estamos trabajando en una solución y la lanzaremos lo antes posible.
Gracias por vuestra comprensión y paciencia.
Greetings Adventurers!
Leaderboards are live, and now that we’re out of internal testing and are at full scale, we are seeing a new issue we wanted to make everyone aware of.
Visiting the Mutated Expedition Leaderboards is causing the system to fail to fetch player data, resulting in infinite spinners in the player name field. Once in this state, it affects all other Leaderboards for the rest of the session until re-log.
As a temporary workaround, if you stay out of the Mutated Expedition board, you will be able to browse the rest of the Leaderboards without issue. We are working on a fix right now and will get it deployed as soon as possible.
Thanks for your understanding and patience.
Greetings Adventurers,
We are creating a thread in order to track new bugs that popped up due to the most recent update, Update 1.8.2.
You can find our Known Issues list here a...
Read moreTo be fair, there was a bit of a slight internal delay in order to polish up things to a high quality bar. It means a little more waiting – which I know is pretty brutal right now – but hopefully when details are revealed and trailers released it’ll all make sense. 
To say more will get me assassinated by Marketing. 
...
Thanks for the feedback on our latest update. Regarding the removal of chests from certain POIs in Brimstone, these were removed to in order to bring those solo chest runs gold-per-hour more in line with other routes and activities. Our goal is to keep an equitable balance across a variety of activities in New World, and make sure players don’t feel obligated to participate in a single slice of content or in-game activity. The aim is to rebalance more options for solo players across Aeternum.
Greetings Adventurers,
We will be holding an estimated 1.5 hour (~90 minutes) downtime 2023-02-08T17:00:00Z to update the PTR to match our Live game.
For awareness, we’re planning to have combat balance changes on PTR by the end of this month, pending any further adjustments.
Thank you for your patience and see you in Aeternum!
There’s quite a bit of combat balance incoming, as it’s more of an overhaul than just some number changes. We’re planning to get it into the PTR by the end of this month, pending any further adjustments.
Honestly, I totally understand that. I’ll bring that feedback to the team when we announce ahead of time.
Hola, aventureros:
Vamos a desconectar nuestros servidores para un mantenimiento el 2023-02-08T07:00:00Z. Esperamos un tiempo de desconexión de aproximadamente 180 minutos.
Aquí podéis encontrar las notas de esta versión: New World Update 1.8.2 - News | New World - Open World MMO PC Game
¡Gracias por vuestra paciencia y comprensión!
Greetings Adventurers,
We will be holding downtime 2023-02-08T07:00:00Z in your local timezone for the Weekly Update. Downtime is slated to last approximately 2.5 hours (~180 minutes).
Please find the release notes here: New World Update 1.8.2
Thank you for your patience and understanding!
You are correct that sometimes it’s the day before, however not in this case. 
Patch notes typically go up the day of the patch (PST). At this time, there is no delay.
Some of the context of the original report might be missing from this thread but have your friend reach out again to CS with any timestamps, screenshots or other relevant information they can provide, please.
Also just a reminder that this topic should have been opened in the Support section of the forums and that the community team cannot assist with in game moderation issues.
Quick update, you shouldn’t need to work with CS to get your character righted - just follow the in game prompts and you should be good to go. As @Delakron said, apologies for the delay in getting character back in shape 
Hey there!
Due to a character name conflict issue during the world merge process, the character was in a holding pattern. Unfortunately, @bohlvai your character had to be temporarily renamed in order to get it through the pipes again (if you will). You’ll have to work with CS to get your name fixed up, and the CS manager has been briefed on the situation.
We will be looking into mitigations to prevent this situation from occurring again in the future and what went wrong/how best to internally escalate these types of situations for timely resolutions.
Our sincerest apology for the significant inconvenience (and the scare that your character was gone), although I’m happy that we were ultimately able to get you reunited with your hard work again.
I think your feedback and frustration on how long it’s been is totally fair. Going through CS was the proper way to get started and unfortunately there’s nothing we can do to go back in time and undo the experience you’ve had but at the risk of sounding cliched, we can aim to do better next time. For the community team, we don’t have a ton of insight into some issues but we can escalate. Apologies if my original response seemed short or dismissive of your issue because of that.
We’re escalating this internally to see if we can get an update. 