New World Dev Tracker

Greetings Adventurers!

We’re aware of an issue that caused some players to not receive their rewards from Leaderboards. Currently this issue is affecting specific characters and does not appear to be account wide. While we are investigating a fix for this issue, Customer Service will be unable to award missing rewards. Instead, our team is working on a process to award these missing rewards to affected players while the fix will resolve the issue going forward once it’s applied in game.

Thank you for your patience and understanding while we work to rectify this issue!

Hi all! This is something we’re looking into but don’t have any updates to share at this time. Thank you for sharing both your frustrations and how you’ve been attempting to work around it as it’s given our team valuable insight.

Going to close this thread for now as more bumping won’t expedite an update for this.

Greetings, Adventurers!

The might of Rome threatens Aeternum from February 21 to March 7. Hunt down General Crassus’ monstrous captains and banish the shadow of Roman tyranny in an all-new event. Following a plan set in motion long ago, Crassus’ forces have invaded the southern lands to unleash the cyclopses Lucanus and Decimus. Players brave enough to face these world bosses can search for portals in Brightwood, Weavers Fen, Mourningdale, Ebonscale Reach, and Edengrove. Each victory nets Adventurers event-specific, daily rewards.

For more information, check out the article here: ...

Greetings, Adventurers!

The might of Rome threatens Aeternum from February 21 to March 7. Hunt down General Crassus’ monstrous captains and banish the shadow of Roman tyranny in an all-new event. Following a plan set in motion long ago, Crassus’ forces have invaded the southern lands to unleash the cyclopses Lucanus and Decimus. Players brave enough to face these world bosses can search for portals in Brightwood, Weavers Fen, Mourningdale, Ebonscale Reach, and Edengrove. Each victory nets Adventurers event-specific, daily rewards.

For more information, check out the article here: ...

We’ve confirmed this issue and are actively investigating it to provide those missing skins!

Update from the team regarding this issue:

We’re going to update the tool tip in a future update to clearly reflect what’s being adjusted. While PvP flagged Luck is affected as follows:

• Increases your Global Luck when opening large/elite chests by 1000 points
• Increases your Gathering Luck by 3000 points

AVISO: La clasificación de las expediciones mutadas todavía pueden aparecer con errores hasta que se realicen los reinicios regionales.

¡Saludos, aventureros!

Estamos al tanto de un problema con la recolección de nodos de recursos. Por ello vamos a reiniciar cada región individualmente para mitigar este problema mientras investigamos este problema. Nuestro objetivo es continuar con estos reinicios semanalmente siempre que no haya otras desconexiones programadas hasta que haya un arreglo permanente.La desconexión durará unos 45 minutos.

Abajo tenéis las fechas y horas de los reinicios en cada región:
|Australia| 2023-02-09T22:00:00Z
|Europa Central| 2023-02-10T04:00:00Z
|Sudamérica| 2023-02-10T09:00:00Z
|Este de Norteamérica| 2023-02-10T11:00:00Z
|Oeste de Norteamérica| 2023-02-10T13:00:00Z

¡Gracias por vuestra paciencia y comprensión!

UPDATE: The Mutations Leaderboards may still appear broken until regional restarts are performed.

Greetings Adventurers!

We are aware of a resource node gathering issue and will be restarting each region individually to mitigate this issue while we investigate a long term fix. Our goal is to continue these restarts weekly if there are no other prescheduled downtimes until there is a permanent fix.

Downtime will be approximately 45 minutes long. Please find the restart times for each region below:

|Australia| 2023-02-09T22:00:00Z
|Central Europe| 2023-02-10T04:00:00Z
|South America| 2023-02-10T09:00:00Z
|US-East| 2023-02-10T11:00:00Z
|US-West| 2023-02-10T13:00:00Z

Thanks for your patience and understanding!

¡Saludos!
Nuestro equipo cree que ya tiene un arreglo para el problema de carga de la clasificación de las expediciones mutadas que mencionamos anteriormente. No es necesario realizar una desconexión, en su lugar habrá disponible una actualización de cliente tras reiniciar sesión una vez que el parche esté disponible, aproximadamente a las 2023-02-09T21:00:00Z.

• Arreglada la clasificación que impedía que se cargasen los nombres e iconos de los jugadores.

Si tenéis cualquier problema para descargar esta actualización, verificad los archivos del juego siguiendo estas instrucciones.

¡Nos vemos en Aetérnum!

UPDATE: There is a client update coming today aimed at addressing this issue.

Greetings!

Our team believes that we have a fix for the Mutated Expedition Leaderboards loading issue mentioned previously. No downtime is required, instead there will be a client update available after relogging once the patch is available at approximately 2023-02-09T21:00:00Z.

• Fixed Leaderboard issue that caused player names and icons to not load throughout the game

Should anyone have trouble do...