[2022] Extraction not launching.

@notxenocide Hey! Sorry to hear that Extraction is not launching for you.

What have you tried so far? Did you try the steps from here?

Thank you.

Sorry to hear y'all are also having trouble running the game!

@roboticbuddy Thanks for giving those steps a try. Could you go ahead and create a support case and attach your system files, then update this thread? This will allow me to take a look at your system and provide more specialized assistance.

@dwiad1110 It's great you were able to get the game running! I also see you submitted a support case with your system files, thank you! Could you make sure your dedicated GPU is set to run by default?

@shoesgfx Thanks for that info. Have you already completed the steps in our basic PC troubleshooting guide? I especially recommend verifying your files. If you've already done so, please also try clearing your cache for Ubisoft Connect.

@viscenti Thanks for reaching out and providing so much information!

I took a look at your system files, and I noticed you have a lot of startup programs. Could you disable some of those and see if the issue persists?

I've also seen some other folks with RTX graphics cards have crashing issues on their recent drivers. You may be able to solve the issue by rolling your drivers back a few months. You can find those drivers on the NVIDIA site.

Thanks for trying that for us, @viscenti - my apologies for the delayed response. I appreciate the update on what happened when you tried to roll back your drivers.

I've also now had a look at your system files, and I can see a few different programs causing errors. One of the things the MsInfo file tells us is any crashes Windows has detected, and several of those crashes have been from a program called 'ArmouryIgoService.exe,' which is from ASUS. You'll be able to see the errors on your end by going back to the System Information program you used to generate the MsInfo.txt, and then choosing Software Environment -> Windows Error Reporting.

In this case, I'd like to recommend trying a clean boot - there's a support article describing how to do this here. While in a clean boot state, please try to launch the game. If it still crashes, please then generate another pair of system files, and upload those to your support case - that will help us narrow down the causes and diagnose the issue.

Let me know if I can clarify these steps at all!

@viscenti I'm very sorry to hear that after all your troubleshooting, this issue persists.

At this point, I'd recommend that you reach out to our Support Team via our Support Website, Twitter DMs, or Facebook PMS with copies of your MSINFO and DXDiag, as well as a description of the issue (you can even send a link to your post here). Once received, our teams will be able to look into this further with you. 

Make sure to include your Ubisoft username and associated email address if you're contacting us through social media, as our teams will have to link your account before you're able to upload your diagnostic files. Thank you!

Hey @viscenti! Thanks for that update. We will be making a note that this fixed this issue for you. Please let us know if you have any other questions or concerns.