Original Post — Direct link

Here's what happened...

for the past 3 days, I've tried to purchase Rainbow Six Extraction and some Rainbow 6 credits over 50 times, using 3 cards from three different banks of three different countries, 1 Paypal account — all failed.

I have contacted all three banks and PayPal and they all stated that there is no problem with the card.

I updated my MacBook and cleared the cache using 5 browsers, incognito mode — failed.

I used 5+ different internets including data roaming — failed

I used the same address as the bank address — failed

Now I wonder if the problem is from Ubisoft? The customer service doesn’t seem to care. I have posted this in the Ubisoft Reddit too and just want to get some help. Please, help me.

Many thanks,

Derek

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over 2 years ago - /u/Ubi-AJ - Direct link

Have you actually contacted Ubisoft Support or are you just assuming they don't care?

You haven't detailed any troubleshooting steps they may have suggested.

We don't offer any kind of official support on Reddit so the best way to resolve technical issues will always be through Ubisoft Support, either by opening a ticket or contacting them directly on Twitter.

Thanks a million :)
AJ