Original Post — Direct link

The game freezes and crashes out the moment the protean spawns in, this happens consistently and is repeatable.
No crashes in the 100+ hours up until this point, the game runs fine capped at 120fps and I've already cleared this Maelstrom rotation with diamond rank just a few days ago.
No software or hardware changes with the only difference being new skins and progress completion.

I can no longer play Maelstrom because it crashes out and penalizes me for disconnecting as soon as the protean spawns.

about 2 years ago - Ubi-Gizmo - Direct link

Hey there @uwulia, thank you for taking the time to get in touch. I am sorry to hear that you have been experiencing crashes when a protean spawns, I will gladly look into this further. Could you please first go through this technical troubleshooting article for me ensuring you have completed all of the steps? These steps can help rule out many of the common causes for technical-related issues.

Once you have completed those steps, and if you continue to experience problems, can you please provide some additional information for me:

  1. What does the crash look like? (for example, do you receive a black screen crash to the desktop? Does it freeze? etc..)
  2. Could you let me know what your system specifications are?


Should you have further questions regarding any of those steps in the article above, or regarding any other issue, please do not hesitate to let me know.  

about 2 years ago - Ubi-TheBerry - Direct link

Hey there @uwulia ,

Thanks for getting back to us!

May we please also know the graphic preset you're using in-game (High / Ultra, etc)?

And does this continue if you change this or your FPS cap (to 60 for example)?

And have you ever experienced crashes at any other point / location in-game or is it exclusively at the point of the protean spawn?

Thank you!