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Hey!

Could you quit both the Epic launcher and Uplay.
Sign in to Uplay, then sign into epic and run the game.
Do you have the same issue?

Please accept my apologies that we could not provide an update on your thread until today. Does this issue still persist at the moment?

On our end, I'd recommend completing our connectivity troubleshooting guide for Uplay PC. This will ensure that your connection to the Ubisoft services and servers are optimised. Additionally, though this is not strictly a technical-based error message, I'd recommend completing our basic PC troubleshooting steps; if there are any software / background app conflicts that are interrupting your connection, or issues with the installation, these will help

On the side of Epic Games, it may be best to contact them directly to ask their advice on if they're experiencing any outages / degradation, and inquire as to any recommended troubleshooting they can provide.

If this is the case, and the error message relates specifically to Epic Games, as I mentioned previously, I'd definitely get in touch with them to check that there are no issues on that end.

That said, can you tell me whether you have your Epic Games and Uplay PC clients installed on the same HDD / SSD? Have you tried any further troubleshooting in case it is a display / loading error, such as to reinstall Uplay PC?

Hey ecchi_._OwO_._,

Welcome to the forums.

I'm sorry to hear that you are encountering issues with this.

What troubleshooting steps have you completed so far?

Hey N4ydak,

Welcome to the forums!

If you have tried all the above steps, I would advise creating a ticket on our website, so the team can perform a more detailed investigation.

Hello!

The Player Support section of the forums is here to help anyone having issues with the game. You are more than welcome to share any feedback you have on our Feedback section of the forums.

I have removed the feedback post. For those having this issue, please do check out the posts by my colleague.

Thanks!

Originally Posted by Ubi-Woofer
Please accept my apologies that we could not provide an update on your thread until today. Does this issue still persist at the moment?

On our end, I'd recommend completing our connectivity troubleshooting guide for Uplay PC. This will ensure that your connection to the Ubisoft services and servers are optimised. Additionally, though this is not strictly a technical-based error message, I'd recommend completing our basic PC troubleshooting steps; if there are any software / background app conflicts that are interrupting your connection, or issues with the installation, these will help

On the side of Epic Games, it may be best to contact them directly to ask their advice on if they're experiencing any outages / degradation, and inquire as to any recommended troubleshooting they can provide.

Originally Posted by RYANLOVEGAME
Im having the same issue could someone help?

Hey there.

Sure thing. Can you first of all attempt the steps suggested in the post I've quoted above please? We can help you to unlink your Epic and Ubisoft accounts by contacting support but I'd suggest attempting these steps first of all before doing so.

You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on Facebook and Twitter and they will be able to create a support case for you. Thanks!

Originally Posted by jorgius338oof
quiero jugar steep o watch dogs y no puedo porque me da este error, y no soy el primero. Pude jugarlo hace un año pero de repente un dia me daba este error. He probado de todo excepto cambiar la ruta de uplay aunque no creo que sea la solución. Saludos

Hey there.

Unfortunately we're not able to offer Spanish language support from this forum. If you're able to translate to English I'd be happy to assist you here. Alternatively if you open a support case from here we do have Spanish support who will assist you further via live chat during our opening hours.

Thanks!