[2020] [Crash/Freeze]Audio issues on Xbox One

Original Post — Direct link

Whenever i try and join an online game my sound completely cuts out, not just in-game sound but my whole xbox loses sound till i completely quit the game?? Just to clarify sound works perfectly fine on everything else but as soon as i get to the Operator selection screen the sound goes?

over 6 years ago - Ubi-Bandicoot - Direct link

Originally Posted by HoSc Phenom
Whenever i try and join an online game my sound completely cuts out, not just in-game sound but my whole xbox loses sound till i completely quit the game?? Just to clarify sound works perfectly fine on everything else but as soon as i get to the Operator selection screen the sound goes?

Hey,

That's an unusual error, i've experienced sound cut off myself temporarily if I skip a video but that's it. Can you please uninstall and reinstall the game to see if this fixes the issue?

over 6 years ago - ubi--unicorn - Direct link

Hey guys, if you are experiencing this, please create a ticket so we can investigate. Thanks!

over 6 years ago - Ubi-Bandicoot - Direct link

Can you guys let us know which Xbox One console you have too? Standard Xbox One, One S or One X?

Also it would be extremely useful if someone could game clip this with Xbox DVR the next time it happens so we can take a look at that too.

Thanks