[2020] [Bug/Glitch](xbox) Audio cut then freezes

Originally Posted by JayGuards
This has been happening since the release of the season yet they keep releasing patches fixing everything else but this. I have a clip but i can’t submit it on the forums, I think this could maybe help them find out what’s wrong. But i played this game almost everyday for a long time and this season made me stop playing completely because the amount of bugs and ddosers on Xbox is insane now

Hey there,

Really sorry to hear that you are having trouble with this.

You advised you have a video, would it be possible to attach a link to the video by a video sharing site?

This will help us know the best steps to advise

Originally Posted by danikiller2018
Não é de hoje que o Rainbow six sofre de quedas de fps nos consoles, telas de carregamento infinitas e quedas de fps no menu do jogo. Peço que a ubisoft arrume isso.

Thanks for getting in contact, however our team are only able to offer support on these forums in English, French and German at this time, apologies for this.

If you still require assistance and would like to request support in your preferred language, please open a ticket with us.

Alternatively, if you'd like to translate your query we'd be happy to assist you here.

Thank you so much for providing these videos, JayGuards!! For starters, please complete all the steps listed here to see if they resolve this problem. Then, if the steps in that guide do not help, please answer the following questions for me.

1. Does the game only crash during a match or does it crash in other parts of the game as well (main menu, on launch, etc.)?
2. Do you ever notice any error messages or codes?
3. How often does this happen?

Chilakil128, please feel free to answer these questions as well. I would be more than happy to pass your answers along to the relevant teams for further review!

Originally Posted by JayGuards
1. It only happens during the match
2. There are no error codes ever for me
3. This happens every match

Originally Posted by Chilakil128
It only happens in match
No error code because it freezes until i restart
Every game

Hey guys,

Thank you for this additional information.

I have made the team aware and they are currently investigating this.

Thank you for your help

No worries there guys, we appreciate the urgency regarding the matter and will try to get this resolved as soon as possible.

We do appreciate your patience in the meantime and should we have any updates, details will be posted here, in our official forums, so keep an eye!

Hi everyone, If you would not mind, could you please help answer some questions in the post I made about this here -
https://forums.ubisoft.com/showthrea...on-Dawn-update

I would like to bring these reports to the attention of our QA team and as players are experiencing various issues, I am trying to keep track of each report in the same place going forward, if you could take the time to answer the 5 short questions in the thread this should prove very helpful to us to try and replicate ourselves, thank you.