Original Post — Direct link

as i said any full auto gun in game randomly stops shooting i have a RocCat kone aimo as a mouse but i dont think its the problem because it works good in other games tried already reinstalling the game.
the bug started happening after some update

over 1 year ago - Ubi-Clem - Direct link

Hey @Alksi_, and welcome to the Ubisoft Discussions.

That's an odd behaviour, indeed. I'm sorry this is happening to you. We will try our best to help you on this matter.

First, I will recommend our technical troubleshooting guide. It could help resolve the issue as it provides general steps that cover most of the issues' sources.

Then, could you please try with another mouse (if possible) and let us know of any changes with it?

over 1 year ago - Ubi-SleepyGoat - Direct link

Hey there @Alksi_!

Do you happen to use the Roccat Swarm software to manage your mouse drivers and shortcut buttons? If so, there may be a compatibility issue between that software the Rainbow Six: Siege. Is the other mouse you tested also a Roccat mouse?

over 1 year ago - Ubi-Froggard - Direct link

Hey @Alksi_

Is there any drives you can download for the Roccat mouse as that may help resolve it?

Also, has it worked fine previously and only just started happening on this season or since latest patch?

over 1 year ago - Ubi-MrM - Direct link

@Alksi_ No problem, thank you for the update !

For the purpose of our investigation, in order to isolate the Issue, I invite you to reach out to us via our Help website, in order to provide us with the following :

👉 DxDiag system report (hardware)

👉 MSInfo system report (software)

👉 Video of the Issue (Youtube / Vimeo link for example)

A specialist will then take a look at the reports, and check with you what can be done.

If you'd like to report other Issues, or if you have any questions, don't hesitate to let us know !