[2021] [Connectivity/Multiplayer]Connection on mobile hotspot no longer working

Originally Posted by Ink_Defense
funny think is when you switch to your hotspot in game (from normal wifi) you can play ,but when you go back to menu it cannot load anything , its just bugisoft

Hey Ink_Defense, thanks for reaching out and bringing this up.

Just to double-check, are you saying that if you switch your from your WiFi to mobile hotspot whilst in the main menu, it will essentially result in a crash where you have to restart the game in order to continue or is it the case where if you change it whilst in-game, you can play it but as soon as the game is concluded and you go back to main menu, you're unable to load/click anything?

Let us know.

Originally Posted by Ink_Defense
Hi ,yes
I can load menu with normal wifi ,then I can without problem switch in game to my phone hotspot and play with much better ping result .When I finish the game ,menu cannot be load with my phone hotspot wifi ,so I have to switch back to normal wifi to be able to load my menu back.

Not loaded menu means offline menu ,i can still play offline with terrorist ,its just dont want to connect

I hope it helps

Hey there.

Thanks for clarifying that for us.

Originally Posted by Ink_Defense
Wow ,

So ubi fix this issue for me 1,5 month ago ,when magicly mobile wifi hotspot starts working after I describe the issue to support.

And what happen today XD

IT DOESNT WORKING AGAIN XD

Its just unreal

Sorry to hear that this is not working again for you. What is the reason you are not using your normal WiFi constantly instead of switching between networks? Mobile Hotspots are not designed with the demands of online gaming so we are unable to gaurantee that it will work.

Originally Posted by UniversalCQC
Hi, I'm wondering whether you fixed the problem so far?
I got the same error as you do, and I still have it today.
Tried everything on the internet and nothing works.
The game worked just fine few weeks ago, but all in a sudden, there's one day when I came home from work, the game wouldn't let me connect.
However for some reason, there's one day (about a week ago) that I can play the game, but after that, it just came back to the same error.
Please let me know if you found anything that helps.

Hey UniversalCQC, thanks for reaching out!

Just to double-check as I was not entirely sure - are you connecting to the game using Ethernet/WiFi connection or are you using mobile data instead?

Also, can you clarify to us what is the error message you receive as you attempt to connect?

Let us know and we will get back to you as soon as possible!

Originally Posted by UniversalCQC
Problem still not solved ... any help?

Thank you for getting back to us and sorry to hear that this is ongoing. Could you provide us with a full screenshot of the results of an internet speed test please.

If you type 'speed test' into Google and then select run test, then put the image of the results here please.

Thanks for your posts about this, TDBONE1 and TheWaIterWhite.

Can you both tell me which mobile internet provider you are with, and which country you are in? This will help us narrow down what the issue is.

@TDBONE1 - so sorry for not getting back to you sooner!

@TheWaIterWhite - welcome to the forums! We don't block mobile hotspot connections. Rather, we've just not been able to find a common element to players having this issue, and as such it has been difficult to fix. If you can answer the question above for me, though, that'd be a big help!