[2020] Latency/Ping Issues since Shadow Legacy update

Originally Posted by AutumnLemon
Hello, I am a player located in Hong Kong. I have recently came back to the game, only to find that my ping is over 200 despite connecting to the Hong Kong server, while normally it should be around 9-40. My internet speed is at 70-80 Mbps, and other games also show no connection issues. Ping testing sites also have a result of lower than 50 ping on the Hong Kong server, Japan server and the Singapore server, but ingame all servers have over 200 ping. I did restart my router and stop other running applications but the problem still persists. Is there a way to fix this?

Originally Posted by intelntl
Hello, im from South Spain, Andalusia. I usually play in West Europe. But ping to all servers are getting higher.

Like 3 or 4 months ago I used to have 35 - 36 ms on EU WEST.
Yesterday and since these 3 month I jumped to 50 - 53 ms on EU WEST as well.
Today I have from 67 to 70 ms....

I speaked to my ISP (Yoigo Spain, Masmovil group) and they say that connection is okay and that they can not help me further... Im feeling so bad cos I spent a lot of money on this game and I have the feeling that the service is getting worse...

Fellow Spaniard, have you felt an increase on ping? Fellow Europeans, how is your ping doing?

This is also my TRACERT to the EU WEST server I did today compared with yesterday....

https://imgur.com/FYiprLw

Need help! Thank you so much!

Originally Posted by BlackPhoeniX..
As I say, they don't accept their fault...

Originally Posted by BlackPhoeniX..
Thank you for answered. Yes, I did what I can do to find my problem and sent you. I am looking forward to fix the issue, I hope you fix as soon as possible. Because I am waiting almost since 2 months. Have a nice job. Thanks again.

Originally Posted by intelntl
Today I reached the maximum: 80 ms. This is ridiculous, I used to play with 35 ms....

Originally Posted by BlackPhoeniX..
And today I saw the maximum value 90 ping too.. I was getting 45... I am waiting you fix that problem since 23 June... I also opened a case that numbered "11978942". I added what you need in that case and noone answered me since 8 days...

Originally Posted by BlackPhoeniX..
Ofc I can share, I opened a new case to be up to date my issue in Ubisoft Support. Now It's still same for me, nothing changed. Maybe We should try to contact Azure Support too? What do you think?

Originally Posted by BlackPhoeniX..
I had the issue since Steel Wave released.
I live in Turkey but border of Bulgaria so I am geographically in Europe.
I know my IP adress but I am not sure to tell you it. (Safe or not Idk)
My ISP is Turknet.
I am using wired connection.
My router is Zyxel VMG1312-B10D.
I also opened ports.
In my opinion, the issue is on your hand because there is something wrong about configuration. After the global rank system came with Steel Wave released, you changed something about configurations of your servers. But unfortunatelly I can't prove it. We all did not change our connection settings or our ISPs did not change anything about our connections. I hope before the Shadow Legacy release, you fix your servers' configurations.
Note: I closed my case in your support website because I really tired to explain the issue... The only thing I'll say, It's on your hand with your Microsoft Azure partners...

Originally Posted by intelntl
- When did you notice this first started affecting you?

>Like 5 or 6 months ago.

- What region do you live in?

>Granada, Andalusia, Spain. (South of Spain, Europe)

- What is you IP address if you know it?

Removed

- Who is your internet service provider?

>Yoigo. (Masmovil group). https://www.yoigo.com/

- Are you using wired ethernet or WIFI?

>Wired

- What kind of router do you use - make/model/serial no.?

>ZTE ZXHN 380