Original Post — Direct link

So, I own Splinter Cell Blacklist and I own Ghost Recon Future Soldier. The Splinter Cell skin unlocked immediately after playing for 5 seconds, but the skin isn't showing in my P90 skin list yet. The Ghost Recon skin isn't claimable yet for some reason. I keep seeing that I need to play for 1hr+ but the game keeps crashing on me, so I literally can't. 

Any chance you can just give me the skins or unlock the rewards for me? You can check my account and see that I have the games in my library. Thanks. 

almost 2 years ago - Ubi-Ciel - Direct link

Hey there @Karlvard,

I understand that you didn't receive the weapon skins in Rainbow Six: Siege for having played Ghost Recon Future Soldier and Splinter Cell Blacklist. After checking your account, I can see that you do meet the requirements for receiving these rewards, so I have now added those skins to your account 😊

over 1 year ago - Ubi-Froggard - Direct link

Glad to see this was sorted for you @Karlvard. If you ever need further assistance, feel free to post on here again 🙂

about 1 year ago - Ubi-Poseidon - Direct link

@Lil_Dozie Hey there, we are sorry to hear that you are having trouble receiving the rewards for playing the games. Are you able to provide a screenshot showing the rewards being unlocked and claimed through Ubisoft Connect? To address the crashing with Ghost Recon, if you have the game through Steam or Ubisoft Connect, verifying your files can help resolve any potential crashing that you are experiencing.

To verify files through Steam, please try the following:

  1. From the Steam Launcher, right-click on the game from the Library and select Properties from the menu.
  2. Select the Local files tab and click Verify integrity of game files...
  3. Steam will verify the game's files. This process may take several minutes.
  4. Once the process is completed, the Check Window will automatically exit.

about 1 year ago - Ubi-Keo - Direct link

Hi @Lil_Dozie apologies for the late response.

I have already replied to you about this issue on another thread here.

I will now lock this thread.