Original Post — Direct link

I wanted to offer my feedback about Ubisoft's decision to lock Ranked matches behind a phone number verification. I have two problems with this. First, I already have two-step verification enabled. Why do I need another? Second, Ubisoft continues to refuse to accept either of my phone numbers as valid, making it impossible for me to play ranked once this policy goes into effect.

I have over 3000 hours in Siege. I've been playing since before its release, having participated in multiple betas. This kind of policy and attitude toward its player base will likely lead to me finally abandoning the game because, frankly, Ubisoft is abandoning me. I find that very upsetting. Either let me (and others in my position) use my (our) phone number(s), or eliminate the requirement.

about 2 years ago - Ubi-Viral - Direct link

@jjspaceman Hi there, thank you for getting in touch about phone verification. Sorry to hear that you are having troubles with this feature, browser troubleshooting is recommended, and steps can be found at the following link: 

https://support.ubisoft.com/Article/000062631

If you continue to experience a problem adding your phone number to the account, more details about our SMS service can be viewed on this support article: 

https://support.ubisoft.com/Article/000062357

Based on this information, we recommend that you attempt the authentication again at a later time, or to authenticate with a different phone number. Please avoid numerous repeat authentication requests, as this can also cause your phone number to be labelled as suspicious.

Thank you for your understanding. We will pass your feedback on to the Rainbow Six: Siege team.

about 2 years ago - Ubi-Viral - Direct link

@jjspaceman Hi there, thank you for getting in touch about phone verification. Sorry to hear that you are having troubles with this feature, browser troubleshooting is recommended, and steps can be found at the following link: 

https://support.ubisoft.com/Article/000062631

If you continue to experience a problem adding your phone number to the account, more details about our SMS service can be viewed on this support article: 

https://support.ubisoft.com/Article/000062357

Based on this information, we recommend that you attempt the authentication again at a later time, or to authenticate with a different phone number. Please avoid numerous repeat authentication requests, as this can also cause your phone number to be labelled as suspicious.

Thank you for your understanding. We will pass your feedback on to the Rainbow Six: Siege team.

about 2 years ago - Ubi-Milky - Direct link

Hey A former User, I am sorry to see you have been unable to link the accounts you had hoped to, due to no longer having access to your old Xbox accounts or old email addresses/

We have these procedures in place to better protect player accounts and also stop the creation of multiple Ubisoft accounts, which breaks our terms of use. We will however pass your feedback onto the team who handle these queries. My apologies, we were unable to assist you this time around resulting in you closing your account.

about 2 years ago - Ubi-Milky - Direct link

Hey A former User, I am sorry to see you have been unable to link the accounts you had hoped to, due to no longer having access to your old Xbox accounts or old email addresses/

We have these procedures in place to better protect player accounts and also stop the creation of multiple Ubisoft accounts, which breaks our terms of use. We will however pass your feedback onto the team who handle these queries. My apologies, we were unable to assist you this time around resulting in you closing your account.

about 2 years ago - Ubi-Karl - Direct link

Hey everyone, thank you for your input and I can see that some of you got some strong feedback regarding the feature, therefore we will make sure that your voices are heard and will forward it over to our team accordingly.

In regards to having issues with adding your phone number, we will gladly take a closer look at it for all of you, however as it's something that we're only able to discuss with the owner of the account, I'd like to invite you to get through to us via one of the following channels, based on your personal preference:

  1. Support website
  2. Facebook: (https://en-gb.facebook.com/UbisoftSupport/)
  3. Twitter


As soon as you get through to us, one of our team representatives will review your query and get back to you as soon as possible.

Hope this helps and if you have any further queries, let us know!

about 2 years ago - Ubi-Karl - Direct link

Hey everyone, thank you for your input and I can see that some of you got some strong feedback regarding the feature, therefore we will make sure that your voices are heard and will forward it over to our team accordingly.

In regards to having issues with adding your phone number, we will gladly take a closer look at it for all of you, however as it's something that we're only able to discuss with the owner of the account, I'd like to invite you to get through to us via one of the following channels, based on your personal preference:

  1. Support website
  2. Facebook
  3. Twitter


As soon as you get through to us, one of our team representatives will review your query and get back to you as soon as possible.

Hope this helps and if you have any further queries, let us know!

about 2 years ago - Ubi-SpaceCats - Direct link

@dr-chewygums Hi there, you'll need to reach out to our Support team via Live Chat in order to resolve this. I do apologize for the inconvenience.

about 2 years ago - Ubi-SpaceCats - Direct link

@dr-chewygums Hi there, you'll need to reach out to our Support team via Live Chat in order to resolve this. I do apologize for the inconvenience.