[2021] R6S Vulcan Crashes

If you are still experiencing issues with Vulkan API please check this post here for more information and troubleshooting.

Thank you for getting back to me, we may be able to learn more with your system files.

If you're happy to, please provide the following using any of our private support platforms -

- A MsInfo report: https://support.ubisoft.com/en-GB/faqs/21216/
- A DxDiag report: https://support.ubisoft.com/en-GB/faqs/21185/

You can create a ticket or enter Live Chat here: https://support.ubi.com/en-GB/Cases/New

Twitter: https://twitter.com/UbisoftSupport
Facebook: https://www.facebook.com/UbisoftSupportUK/

Feel free to then add the case number here so I can review it!

Originally Posted by barneyjackman
My game is still crashing, I have gone through everything and it still doesn't work. Restarted my PC and everything. The support wont even accept my case, because chat isn't available. What am I meant to do now

We can continue to assist you here, or you could try contacting us on social media!

Do you get any particular error onscreen when your game crashes?

Does your game crash upon launch, or while you're playing?

Please do the best you can to provide as much information as possible!

Originally Posted by Confident.404
I think I found what the problem is. I couldn't find any vulcan file on my computer. I have no idea how to get it. Please help me.(My graphic card is amd radeon r7 240)

The Vulkan launcher is in your game's installation directory, in the same place as your normal Rainbow6.exe application.

What error message do you receive when the game crashes? Does the DX11 version work fine?

Originally Posted by Confident.404
Thank you for your help.

10701544 (case number)

Great, thank you!

I can see a support agent has already beat me to! They reviewed your case and sent you an in-depth email.

Please check that whenever you can and follow the steps

Originally Posted by GR1FF1NZ.
I have the same problem.

Hey, can you please answers the questions posted above? I'd like to learn as much as I can about the issue you're experiencing.

Originally Posted by helpvulcancrash
aynı sorun bende de var çözebildin mi?
i have same problem would you fix it?
my pc specs;

i5 7200u
amd radeon r5 m330 (amd radeon 520)
8gb ram

Hey there.

Unfortunately based on the specs provided you are below the minimum requirements to be able to launch the game without issue. This is very likely to be the reason Vulkan is crashing on launch. You can find our system requirements for the game here.

Originally Posted by sh4xx
I have the same problem, can you contact me by e-mail. I do not know how to reach you

Hey there.

If you're having issues and you're above the minimum requirements to launch the game please attempt each step suggested here first of all. If the issue persists please let us know and we'll investigate further. Thanks.

Originally Posted by sh4xx
I tried all solutions but it doesn't work. My video card supports vulkan When I enter normally, the game runs without any errors.

Sorry to hear that the issue continues, please send us your system files. You can find how to do this here:

https://www.ubisoft.com/en-us/help/c...ting/000061449

Once done please reply back here with your case number.

Thank you.