[2020] Permanently Banned

Hey there, Kray.NZ. Your ticket is still opened, so you don't need to worry about it being closed or not! However I've asked the team looking into your appeal for an update, so please be sure to look for updates when available on your ticket number 13072207.

Originally Posted by Kray.NZ
Thank you for you're response, I had another ticket open before that got closed for no reason, or at least I wasn't informed why. The ticket number for the old ticket was 12970827. The new one 13072207 was a support live chat I created.

Hey there.

When we receive more that one ticket for the same issue we usually combine the info from the two into the one ticket just so we don't have duplicate cases going on at the same time which is what happened with this other case, it was merged into your main one which is currently under investigation with the Siege team and then was closed to avoid confusion. Thanks.

Originally Posted by Kray.NZ
Oh thank you for clearing that up

No problem!

Originally Posted by Kray.NZ
Do you know how long it will take for them to reply? I was waiting for 2 weeks and then I created a live chat, they moved the 2 tickets into one and it said escalated, now it says In Progress. In total I have been waiting for 3 weeks for a response and still nothing. Getting pretty upset now, getting to the point where I might just risk it and buy a new account and hope I'm not hwid banned.

Hey there,

We're unable to provide an exact time frame, responses are currently delayed given the current situation as well as high volumes of contacts.

The time taken for your matter to be investigated will also contributed to this.

You will have a response from an agent on the outcome of this as soon as possible.

Sorry for the delay!

Originally Posted by Kray.NZ
I understand that, but why is it saying in progress for 3 weeks now if they aren't actually working on it?

Your case has gone through multiple stages, such as being escalated to be looked into further.

As noted, high contact volumes also mean there can be a delay in an update being provided.

We apologize for this delay and we are working toward getting back to all cases as soon as possible.

Sorry for the inconvenience.

Hey Kray.NZ!

You have contacted us on 4th of November and there has been communication throughout the period, where just yesterday you received a response for your appeal from us, so I am not entirely sure where did you get this 3 week period from.

To add, I have had a good look at your account and if your account has been compromised like you say, we would be able to clearly see it.

Please be aware that we will be unable to assist you with this any further and if you have any queries related to your suspension, you can post it in your case.