Original Post — Direct link

Hi, i have an issue with two game configurations:

1.- Game video settings: Everytime i open the "Options" menu all the graphic options changes to the highest (excepting the "Texture Quality" option that remains on "Low") this happens only once per gaming session, so if i close and open the game this will happen again. I have had this issue for long time, i have even changed pc and the problem remained.
(This shouldn't be an auto-detection because my pc specs are far from being able to run the game in the highest configuration)

2.- All my operators clothes and cards configuration changed to default: I know that with the update this happened but this issue was 2 or 3 days ago, the update reset happened to me but i customized my operators again since that (I don't know what triggered this issue but only affectet the clothing section, the weapons loadout and skins remained ok).

over 2 years ago - Ubi-TheBerry - Direct link

Hey @ras_9805 ,

Thank you for getting in touch and reporting this!

Could you please try deleting your GameSettings file and let us know if this helps?

You can locate this by going to; Documents\ My Games\ Rainbow Six - Siege\ \ GameSettings.ini < Delete this file.

Rebooting the game will cause it to re-create the file automatically.

When in-game, try amending some settings before restarting the game to see if it's then retaining it's settings.

Please let us know how you get on and if you need any further help!

over 2 years ago - Ubi-TheBerry - Direct link

Thanks for sharing this @ras_9805 !

I can see you don't appear to have a dedicated GPU?

May we please know the rest of the specs for your PC (GPU (if there is a dedicated one, CPU, RAM, OS, Laptop / Desktop)?

Thank you!

over 2 years ago - Ubi-WheelyDuck - Direct link

Hey @ras_9805,

Thank you for taking the time out to share this update.

If you haven't already, would it be possible to launch the game with administrative rights before making changes? This should allow your changes to save.

Any trouble, just let us know.

over 2 years ago - Ubi-Milky - Direct link

Hello @ras_9805 thank you for your reply.

The outfits and skins resetting is a known issue to us and can occur when the games profile file can become corrupted, or if there is a discrepancy between any cloud saving and physical save files. We can only ask players to delete the game file and follow the guide when this happens, as it is something that can happen from time to time and we have been unable to fix this permanently.

As for the game settings automatically switching to high, this doesn't appear to be a widely reported issue. I think in order to look into this more thoroughly we would need your system files, dxdiag and msinfo.

You can find instructions on how to create the system files we need, here >
Creating a Dxdiag file > https://ubi.li/msrxL
Creating an Msinfo file > https://ubi.li/lmiCE

Please send us these files using our Ubisoft Support Help website and provide a link to this forum thread, to help us assist you more efficiently >
https://www.ubisoft.com/en-gb/help/cases

about 2 years ago - Ubi-TheBerry - Direct link

Hey there @sas_glaz

As this is our English speaking forum, could you please translate your post so we can see how we can help?

Otherwise, you're more than welcome to contact us in Russian over on our Support Site.

Thank you!