devtrackers.gg
Hi,
at the start of the season, I noticed I didn't got my Premium-pass, ok I wrote a ticket to the support, they said I should try to reload the licenses, ok done but it didn't help, answered and I got... no answer. I wrote another ticket, this time, they wanted a picture of the transaction of the Year-pass, ok, sent and... no answer. Another ticket, this time they wanted a video, ingame where i show the issue, ok done, sent the link and what happened? Nothing. No answer... what should I do more for the content, I paid and didn't receive for more than a whole month with a support that ignores their customers... I tried to get the money back from the Playstation store, they said no, I should contact the Ubisoft support... a huge disappointment. Are there another players with the same problem or a solution?