[2020] Uplay asking for Code for Siege bought on Epic store

Hi SickBoyLee!

Sorry you being asked for a key. To correct this situation, I recommend the following troubleshooting steps:

Close the Uplay client completely, ensuring it is not running in the background. You will then navigate to the Ubisoft Game Launcher cache folder, by default located here:

C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache

Open the cache folder and backup the "ownership" folder to a safe location. Once you have backed up that folder, delete the "cache" folder.

After deleting the cache folder, please verify the game files within Epic:

- Open the Epic Games launcher
- Navigate to the game in your Library and click the cog icon.
- Click the Verify button once the drop down menu appears.
- After verification, the launch option appears again.

When this has been completed, try launching the game again. Please also make sure both Epic and Uplay are running as administrator.

If the issue persists, please reach out to our teams so we can look at the account.

Thanks!

Hey PH.ratbu,

Thanks for reaching out and welcome to forums!

If verification is not available within Epic, please install the game files in Uplay. If you need to verify the files after installation, you can do this via the following:-

- In Uplay, click on Games tab at the top of the window
- On the next screen, hover over the game tile. This will make a little arrow appear at the bottom right of the tile
- Click on this arrow to make a drop-down menu appear, then click on Verify files

When this has been completed, try launching the game again.

Originally Posted by EpicG4mer369
I cant find the option to verify the game files in uplay or epic games and uplay is still asking me for an activation code when i had already bought the game in epic games

Hey EpicG4mer369!

Thanks for getting in touch and welcome to forums!

Where was your game installed through? If it was through Epic, then you should find verification button in your Epic Games launcher. Same goes for Uplay PC, so see if you can work it out and then take it from there. Should there be any other questions however, let us know and we will be happy to help!

Originally Posted by Hmod707
Well, I have a problem similar to yours and I want a solution to it, I bought it yesterday, rainbow six siege, from the epic games store, and when the game finished loading, he asked me an activation code, and the activation code did not send it to me, what do I do now?

Hey Hmod707,

Thanks for reaching out and I am sorry to hear about this.

Just to check, have you had a chance to go through steps mentioned earlier in this thread?

Originally Posted by HonestlyBadWifi
Ok so I also had this problem and I closed out of uplay and epic deleted the ownership cache opened epic back up and it said ubisoft login required i clicked on that and it opened up my browser logging me into ubisoft and then it launched hope this helps.

Hey there

It is great to hear that this solution worked for you, thank you for sharing it as it may well help others too

Originally Posted by KellanB
Can confirm that this works.

Fantastic!

If ever we can help in the future just let us know as we will be happy to help

Originally Posted by HazzaStubs
I have this problem currently and It is not working, any guidance?

Hey there.

Please try the steps suggested here after ensuring that Ubisoft Connect and Epic launchers are running as administrator.

If the issue persists after doing so please let me know.