Original Post — Direct link

Hello,
I have faced an issue in Rainbow Six: Siege.
I can’t seem to get the trophies to pop from PS4 platinum to PS5. Some of the facts to paint the picture more clearly:

  • I got the platinum on PS4 in 2017
  • I own the disc version of R6 and I downloaded only the upgrade to PS5 and installed it on PS5

Now for the trophies, here are the steps I’ve taken:

  • I haven’t played siege in a really long time and I had it deleted on ps4
  • Installed upgrade on PS5 and booted the game
  • Got to the screen to sync my data with local save or online, I chose local
  • Got only the trophy for the 50th level
  • Went online and I read some Reddit posts and realized my mistake that I should play PS4 version first if I haven’t played it for a while
  • Went to my PS4, installed the game and updated, chose to use the local PS4 save and played a training grounds for a bit
  • Went back to PS5, got presented with a screen to choose online or local, now I understood, so I chose online
  • Popped only 22 trophies and none of the trophies that have progression meter now

I know I’m not alone with this issue, as I encountered multiple posts like that. Some got all of the trophies instantly and some not. I don’t believe me opening the PS5 broke the process, as it unlocked more trophies on the second try.

What is crazy it unlocked trophy for eliminating 10 opponents blinded but not eliminating 10 with claymores etc What’s up with that?

So what should I do now? I have painted the scenario the best I can

about 3 years ago - ubi-smash - Direct link

Hiya @neT_shane1337! I am sorry for the belated message getting back to your thread and for the trouble with collecting your previous trophies earned when playing Rainbow Six Siege on PS4. When transferring the saved data from one platform to another, some aspects of progression can be detected while others require additional work. For instance, some repeatable actions may not see their trophies unlocked, as it is an ongoing set of trackable actions, and in that new save data version created, those actions have not been done since the game was first launched. However, this may not be the case for others. If some of the trophies are still locked, another solution is following our guide here to ensure no interference trophies auto popping. After trying this, you continue to encounter the same results for the rest of the Trophies missing, please submit a support ticket with the trophies that are still missing for you and a screenshot of the trophies unlocked on your PS4 if possible.

about 3 years ago - Ubi_Plush - Direct link

@net_shane1337 I've confirmed that your ticket was received and that your account has been verified. The support team for your region will respond asap in order to assist you with this issue. I've also noted the link you have provided via Google Docs. Don't hesitate to reply here if you need anything else.

about 3 years ago - Ubi-Karl - Direct link

Hey @neT_shane1337, thanks for getting back to us!

I've had a closer look and can see that there was a response sent to you by one of our agents, so take a look when you get a chance 🙂 .

As far as communication regarding the issue itself goes, we will proceed via ticket itself to keep it all in one place.

Until then, should you happen to have any further queries or run into any other difficulties, feel free to drop us a message at any time!

about 3 years ago - Ubi-Viral - Direct link

@net_shane1337 Thank you for your reply. Sorry to hear that you did not get the answer through Polish support. We understand that some of the trophies are now more complex to obtain, however, it is not possible for us to manually unlock them for you.

You would indeed need to meet the requirements again for each one on the new platform. I can pass on your feedback about the trophies to the game team.

Thank you and apologies that we could not be of more help.






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