devtrackers.gg → Rainbow Six Siege

[2020] [Crash/Freeze][XB1] Game audio cuts out and then the game freezes / crashes


Original Post — Direct link
Hi guys,

Since the new update I haven't been able to get siege to run on Xbox One.

I have a disc but there's no damage to it.

Managed to get into a game but it crashed at drone stage.

Uninstalled and reinstalled.

Played three games and on the forth lost audio for 20 seconds before the game freezes.

Quit out and get an error message saying the game is taking too long to respond.

Run full power cycle and go through the same thing...

Any help?
almost 6 years ago - ubi--unicorn - Direct link
Hey jaggedferret, sorry to hear that. We are investigating crashing on Xbox.
over 5 years ago - Ubi-Baron - Direct link
At what point is the crash happening for you, XSkullfire49?

If you haven't already I'd advise running through the troubleshooting here, as this helps with game crashes in Siege.

Thanks!
over 3 years ago - Ubi-WheelyDuck - Direct link
Originally Posted by Chilakil128
This is happening to me right now, were you able to fix it?
Originally Posted by IceColdMilk27
Having the same problem. As soon as it gets a little too noisy in a match, game audio shuts off. 20 seconds later and the game crashes. Extrememly gamebreaking
Originally Posted by Parashurama975
Please fix this quickly, the Game is unplayable to me
Hey guys,

Sorry to hear you are having this issue.

Can I just check that you have already tried these steps?
over 3 years ago - Ubi-WheelyDuck - Direct link
Originally Posted by Geekzs
I have tried the advised troubleshooting method and have had no resolve to the problem I am facing. After the update a week or so after the new season launch at random points throughout a game (this doesn’t happen every game) the game audio cuts out but still allows you to run around and place gadgets etc but about 20 seconds later the game completely freezes and forces you to reset. This is ruining my experience playing ranked on Siege and has given me abandon sanctions and lost MMR that I didn’t deserve. Please Ubi fix this issue as it’s making the game unplayable for myself and other players.
Hey Geekzs,

Thank you for trying all the troubleshooting steps that you have so far.

I have updated the team with this information and they are currently investigating.

Many thanks for your help!
over 3 years ago - Ubi-Karl - Direct link
Hey guys, thanks for bringing this up!

I can confirm that the issue is currently under review by our game team.

We do apologise about the inconvenience this may be causing and thank you for your patience in the meantime.

Should we have any updates coming up, details will be posted here, in our official forums, so keep an eye!
over 3 years ago - UbiKoality - Direct link
Hi Chilakil128! These crashes may be addressed in the Y5S3.2 patch. According to this tweet, the 3.2 and 3.3 patches will be bundled together for consoles. That being said, I'd suggest checking the official Rainbow Six Siege Twitter for updates on this. In the meantime, have you tried completing some basic Xbox troubleshooting?
over 3 years ago - UbiKoality - Direct link
I'm terribly sorry to hear that, Chilakil128. I would be more than happy to gather some information and pass it along to the relevant teams for further review. At what point specifically does the game crash? Do you notice any errors or messages before or after the crashing? Did you only notice this after the initial Y5S3 patch?
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