[2020] Unable to buy R6 Credits.

Originally Posted by HeisenbergSnake
Hi.
Whenever i try to buy r6 credits, either nothing happens, or i get an error, then i get email that says that is a potential fraud and that transaction is blocked.
But its my credit card, my steam account and uplay account. I don't know why is there a problem.
Thank you.

You should be able to purchase now! We had issues yesterday, but things look to be a-okay.

Hey there! Moving this to Player Support. If you have a ticket open, please reply with your ticket number.

Hey Xyresic. sorry to hear this, when a player tries to make multiple unsuccessful purchases from either Ubisoft Connect or via Steam, this can flag a players account and cause a lock to stop the player from being able to make any more purchases, this usually lasts 48 hours, then you should be able to purchase after that.

If the Ubisoft Connect overlay is not working, you may also be able to buy credits from our website depending on your region - https://store.ubi.com/uk/all-credits...%20Six%20Siege

Originally Posted by Confler
I have the same issue can your please help me out

Hello!

We will do our best to help with this.

- Can you please confirm if your purchase is being flagged as fraudulent?
- Do you own the game in Steam or Ubisoft Connect?
- Have you tried waiting 48 hours?

I recommend double checking that both the Steam & Ubisoft Connect overlay is enabled.

Note: I have removed your email address, for your privacy. We can assist you here, or via a private support platform if needed.

Thank you!

Hello, simon09271!

I am sorry to hear that you are unable to buy Rainbow Six Siege credits through Steam. Please make sure that your Steam overlay is enabled.

Here is how to do this:
- Go to Steam > Settings > In-Game tab.
- Make sure "Enable Steam Overlay while in-game" is ticked.
- Go to your Steam Library.
- Right click on the game and select Properties.
- In the General tab, make sure "Enable Steam Overlay while in-game" is ticked.

You may also need to clear your browser cache in Steam. To do this:
- Navigate to Steam > Settings
- In the Settings Menu find "Web Browser"
- "Delete browser cache" > OK

Please let me know if this helps!