devtrackers.gg → Rainbow Six Siege

[2021] [Bug/Glitch]Game reconnection bug on Xbox One - Rainbow6 Neon Dawn


Original Post — Direct link
Good night, I am player of rainbow six siege and I would like to report a bug about game reconnection that happened to me. The bug is about not being able to reconnect to a ranked game and consequently loosing MMR and getting suspended, the bug ocurrs when a squad leader starts searching a ranked game and suddenly you get disconnected of the squad, soon after a message appears and it says to reconnect, when i click to reconnect, a message appears and on it is written that there is an error on r6 servers, so okay, i tried again to reconnect but it didnt give me opportunity to, so i started a ranked match and in the middle of it another message appeared saying that i got suspended and lost MMR. I hope the support can fix this error/bug. Obs: i am of Xbox One, and my nickname is StraitInk33644 i lost about 30 MMR, thanks for the attention, thats all i got to say.
almost 4 years ago - Ubi-TheBerry - Direct link
Hello guys,

I'm sorry to see you've encountered this issue.

This is known to the team and is under investigation.

For us to pass your details on, can you please confirm;
- Your platform
-The Date / Time you received the temporary ban?

Thank you
almost 4 years ago - Ubi-Karl - Direct link
Originally Posted by JHVL2015
Im from Xbox One, more details: you are in full squad and the xbox voice group crashes, the voice group returns and you receive the reconnect message, after that you are not able to reconnect and you still can play ranked or casual or event, after the match you were banned, you lost mmr and get banned.
Thanks for your response there JHVL2015.

As Ubi-TheBerry suggested, this is indeed an issue that our development team is aware of and are actively looking into.

Would you be able to kindly clarify what is the error message that you receive when this occurs?

In the meantime, our apologies about the inconvenience this is causing for you and your teammates and we do appreciate your patience whilst we're working on getting the matter resolved.
almost 4 years ago - Ubi-Milky - Direct link
Hello JHVL2015, I appreciate the update and you getting back to us.

If you ever need to check for any server or maintenance on our servers at the time you can not find a match or end up disconnection please check out this link here, next time this happens for our server status - https://rainbow6.ubisoft.com/status/

If you can not find a match after 5 minutes, please do not reconnect but exit the game instead and restart, as this bug has been known to affect players who try to re-join a match after some time. Thanks JHVL2015.
almost 4 years ago - Ubi-Milky - Direct link
Hey JHVL2015, we were advised to tell players in this instance that you should close the message if you can, exit/close the game traditionally, then reset your router.

I would also recommend following this connectivity guide to improve your connection to our servers to help stop these long matchmaking times you experience. In this guide please follow each step including the port forwarding section to improve you connectivity - https://ubi.li/6L9Js
almost 4 years ago - Ubi-Orion - Direct link
Originally Posted by JHVL2015
Okay thank you for the support, if this bug happen again, and these steps doesn't work, i will communicate with you. One more time thanks
Fingers crossed it doesn't but we'll be happy to help if it does. Thanks!
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