[2022] error [4-0xFFF0BE25]

@mikkelhro Hey there, I'm very sorry to hear this happened. Unfortunately, Ubisoft Support is unable to alter a player's MMR or Rank for any reason, as it is issued server-side by an automated system. Again, I apologize for the frustration caused by this. Can you tell me if when this happens, your whole squad is kicked out of the match, as well?

Hello everyone, thank you for informing us of this error code 4-0xFFF0BE25, this code is known to us and has previously been and currently now, under investigation.

If you expereince this exact error code often, please let us know so that we may ask you a few follow up questions.

In the meantime, running through all steps listed in our guide for some of the most common fixes for service, network, software, and hardware issues when connecting to our game servers > 

PC https://www.ubisoft.com/en-gb/help/article/000094617
XB1 https://www.ubisoft.com/en-gb/help/article/000097278
XBSX https://www.ubisoft.com/en-gb/help/article/000097279
PS4 https://www.ubisoft.com/en-gb/help/article/000097277
PS5 https://www.ubisoft.com/en-gb/help/article/000097276

@jkouny

Hey there

Sorry to hear you've encountered this error code as well.

The reason you will see reports over a long period of time is because this issue can be caused by a number of reasons and in the large majority of prior instances it's been determined to have been a remote issue.

We have however received a spike in reports of this particular error code in recent weeks so this is as advised by Ubi-Milky under active investigation at present. However we first of all have to ensure that it is not a remote issue so if you haven't already done so please attempt each of the steps suggested above for your platform and if the issue persists please let us know and we'll open a support case for you so we can investigate this further for you on a 1 to 1 basis.

Thanks.

Hello @flash_bulb ,

Thank you for reaching out to us.

As kindly noted by Ubi-Orion, this issue is being actively investigated by the game's development team.

In the meantime, we will continue to offer these connectivity steps to players, as they may help them get back up and running. Please understand this is not us placing blame at the feet of players, more us continuing to offer potential solutions and also allowing us to investigate us by noting how many players are impacted and, if in all of these cases, normal troubleshooting continues to be of no use.

We have no further information so share from the team at the moment while this investigation is ongoing, but as and when we have more, we will be sure to share it here.

Thank you for your understanding.

Hello @o_ne_sa_ma thank you for your reply.

The 4-0xFFF0BE25 can occasionally affect players in the game, this is an issue that has existed for a few seasons in the game. We can not guarantee you will never see this error code and disconnection again.

If you haven't already tried, we would advise basic connectivity troubleshooting for the game on your platform to help prevent any disconnections > https://ubi.li/YPwnl

We will continue to monitor the forums for dates when this error code reappears in-game depending on what Year and Season and will let our Siege team know accordingly.

Hey there @AliceInDayDream

Sorry to see you're having issues.

If this happens often have you given any of the suggested steps here a try?

In regards to our support site, we are a lot busier than usual across all of our support channels, at this time while we work on getting back to everyone, we kindly ask that you remain patient at this time and we'll respond to your case as soon as we can.

Thank you for your understanding!