Original Post — Direct link

game crashes and unable to reconnet to ranked. MMR plus rank and more lost. ubisoft I expect to be compensated on my lost MMR and RANK. unacceptable

8 days ago - Ubi-SpaceCats - Direct link

@mikkelhro Hey there, I'm very sorry to hear this happened. Unfortunately, Ubisoft Support is unable to alter a player's MMR or Rank for any reason, as it is issued server-side by an automated system. Again, I apologize for the frustration caused by this. Can you tell me if when this happens, your whole squad is kicked out of the match, as well?

1 day ago - Ubi-Milky - Direct link

Hello everyone, thank you for informing us of this error code 4-0xFFF0BE25, this code is known to us and has previously been and currently now, under investigation.

If you expereince this exact error code often, please let us know so that we may ask you a few follow up questions.

In the meantime, running through all steps listed in our guide for some of the most common fixes for service, network, software, and hardware issues when connecting to our game servers > 

PC https://www.ubisoft.com/en-gb/help/article/000094617
XB1 https://www.ubisoft.com/en-gb/help/article/000097278
XBSX https://www.ubisoft.com/en-gb/help/article/000097279
PS4 https://www.ubisoft.com/en-gb/help/article/000097277
PS5 https://www.ubisoft.com/en-gb/help/article/000097276

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