[2020] Didn't get my Alpha Pack

Originally Posted by SSDarkLord
I recently buy battle pass and my alpha pack didnt added to my account. What am I supposed to do about that?

Hello! Can you please confirm if you received your reward?

I checked your Ubisoft account and your battle pass is tracking correctly and the rewards appear to have been received.

Hey folks,

We are looking into some issues with the battle pass.

Is anyone able to confirm if they're still missing their alpha pack?

Hey folks - If you're still missing your alpha packs, please create a case on the support website so we can look into this for you.

@Ouchie.exe - Are you still missing the alpha pack?

Hi LeBronzo23_ and Kusellusvene_XD! Sorry to hear that you're both missing your Alpha Packs still. As Ubi-Redbeard suggested, please create a ticket at support.ubi.com so that the team there can further investigate this with you. Thank you!

Hi there,

If anyone can provide proof such as a screenshot of you attaining that rank, as well as the exact date and time you should have received the pack we may be able to help you, as no two players cases are the same.

If you would like, you can open up a case for this issue, by visiting our support site Ubisoft Support or alternatively, through our Facebook and Twitter Ubisoft Support pages, where we can investigate this issue further for you.

Or alternatively here through our support site -
https://support.ubisoft.com/en-gb/Cases/new

Hello everyone, apologies for the delay in getting back to you.

If you believe you are not receiving your fully rewards, please contact Ubisoft Support directly -

Email Support / Live Chat: https://support.ubi.com/Cases/New

Twitter: https://twitter.com/UbisoftSupport
Facebook: https://www.facebook.com/UbisoftSupport/


As this is an account-related query, it's best we discuss it via a private support platform.

Thank you!