Original Post — Direct link
In attempt to view my Rainbow Six Siege stats for a ubisoft club challenge, I am prompted to log in. As I put in my credentials, I am prompted with the message that read,"Sorry, you do not meet the requirements to access this content." I am quite certain it is due to the fact I am not 18, but I am curious to know why I need to be 18 to view my stats.
over 4 years ago - Ubi-Viral - Direct link
Hey, ItsHardToLove!

Thanks for reaching out about this query. As Rainbow Six: Siege is an 18+ game the date of birth on your account needs to reflect that you are 18+. This is why you are getting this error message.
over 4 years ago - Ubi-Swaggins - Direct link
Hey Crayozo.UG,

From what I can see, you made the purchase for Siege via Steam. If you had tried to purchase the game from our service, it will be blocked due to not meeting the age requirement.
over 4 years ago - Ubi-Houck - Direct link
Originally Posted by Ivancc2001
I am also unable to access the content, but I am on PS4 and bought the game from the PS Store. I am in fact 18, and I still cannot view my stats.
Hi Ivancc2001,

I recommend double checking your account details here.

Please do contact us via a support ticket or in a direct message on social media if you feel anything is incorrect.

Thanks!
about 4 years ago - Ubi-TheBerry - Direct link
Originally Posted by IZIKKA13AOT
hi so i was just trying to see how many hours i have in the game and through finding this thread figured out that you have to be 18 to play siege...ive been playing since operation chimera i believe and i was however to check my account info,i am not 18,but the birthday associated with my ubi account is incorrect..its my sisters birthday but on the year my brother was born...no idea how that happened but my actual birthday is 9.22.2003,is there any way yall can fix it so that i dont have to wait another year to gain full access over my account since i turn 18 next year anyways.also why do i have to be 18 to see how many hours ive played in the game...lol if yall could maybe just reply and tell me that would be great..not really sure how these forums work. hopefully you can help i would really like to have full access over my account and have my birthday corrected...lmk what yall can do.
Hello there,

Updating account details is something we can do, however not over Forums.

Please contact us directly through our Support Site or Facebook and Twitter and we'd be happy to correct your details.

Thank you!
about 4 years ago - Ubi-Milky - Direct link
Hello xyz.RaveNn, thanks for the update!

If you have any problems with age restrictions on your account, it is best to log into your account management website to see what your date of birth is registered as, as this may lock you out of accessing age 16 and 18 games' content - https://account.ubisoft.com/en-GB