[2020] [Connectivity/Multiplayer]Error Code 4-0xFFF0BDC0

Hey GxyLxrd_,

Sorry to hear that.

Just to confirm - is the issue still persisting?

Hey GY_Albert,

Can you confirm if you're running any of your components overclocked?

If you are, can you please try and disable the overclocking software to see if this helps?

Thanks for getting back to me.

Can you please create a case on the support website and submit your DxDiag and MsInfo files for further investigation?

Once you have created your case, please provide us with your case number so we can look into this for you.

Thanks.

Originally Posted by GY_Albert
I cannot believe that another account (from a friend helps me troubleshoot) works normally on my computer (R6S bought and installed and Steam). My account (R6S bought and installed from UBI Store) cannot connect to multiplayer games on my friend's PC - same error code 4-0xFFF0BDC0.
Is it possible that there are some problems with my account? The problem has continued since last week.
CASE NUMBER 10732909
PS. The case was created in Chinese (zh-CN).

Thanks for letting us know your case number
Can you go through the steps listed here, especially the part about port forwarding.
If it still happens after this, can you please upload a screenshot to your case clearly showing your ports forwarded as advised.

Pleased to see this is resolved GY.Albert

Hey there guys!

Thanks for reporting this.

Please make sure to try all of our Connectivity troubleshooting steps here

If those don't resolve the issue, please unlink any unnecessary account from your Ubisoft account.

Otherwise, this issue is still currently under investigation with the team.

I sincerely apologise for any inconvenience caused.

Sorry to see you a few of you are experiencing this error code.

We are not entirely sure what causes this error code at the moment but we have a few workarounds.

Could you please try disconnecting any third party accounts that you do not use very often from you Ubisoft account here -
https://account.ubisoft.com/

If you are on XB1, are you able to play the game using another account on your console?

Another fix our players came across was to change your Ubisoft username from our account management site -
https://account.ubisoft.com/

If this does not seem to help you would you please make sure to also follow all the steps in our connectivity troubleshooting -

PS4 - https://ubi.li/12soI
XB1 - https://ubi.li/dy5LX
PC - https://ubi.li/YPwnl

After exhausting all of these steps please get back to us and please let us know if any helped. If none of these steps should help please could you answer the following to help send this information to the QA team to investigate -

- What was the exact time and date you received this error code last?
- What were you doing in the game when you received this error code?
- How long did you have to wait before reconnecting?
- What third party accounts do you have linked?
- How often do you see this error code over the course of how many hours play time?

Thank you for your help and patience with this everyone.