I've been having issues with my mouse in rainbow six siege. Whenever I join any game type (t-hunt, multiplayer) my crosshair is not working properly (skipping frames, messing my sensitivity up). Before Demon Veil launched I could've fixed it by simply opening my mouse software, but now it no longer works. I tried reporting the issue to r6fix, but got no response. The game is literally unplayable.
My mouse is Steelseries Rival 600 and I use SteelseriesGG software. Please help.
Hey @Kaenshii, thanks for getting through to us, welcome to forums and sorry to hear about the difficulty you ran into with using your SteelSeries Rival 600 mouse.
So that we'd be on the same page, may I kindly check the following with you:
Keep us updated and if you have any further queries in the meantime, let us know!
@Kaenshii Thanks for sharing this information and the link with us. To gather further information for the team moving forward, have you tried testing another mouse to see if you run into the same results as the mouse you were using before using the Steelseries Rival 600? Could you also share a short video clip showing the skipping frames you have seen during matches?
@kaenshii Thanks for confirming that. Since it's just affected a specific mouse, have you also tried reinstalling the drivers and other software for that mouse?
@kaenshii No worries, thanks for letting me know what you tried. At this point, I'd recommend that you reach out to our Support Team via our Support Website, Twitter DMs, or Facebook PMs with copies of your MSINFO and DXDiag and a description of the issue (you can even send a link to your post here). Once received, our teams will be able to look into this further with you.
If you're contacting through Social Media, please make sure to also include the username and email address associated with your Ubisoft account. Our teams there will have to link your account before you're able to upload your files. Thank you!
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