[2022] Rainbow 6 Siege Game Freeze and Crash

@xybershop

Hey, sorry you are having issues. I moved the thread to Player Support where someone should be able to help you out!

Hey, folks!

Sorry to hear that you are all experiencing technical issues on Rainbow Six: Siege.

If you are yet to please try the steps here.

If this does not work please let us know so we can investigate further with you.

Thank you.

@xybershop Thank you for your reply. With the system you have you should be able to obtain past 60FPS.

I know it is a long shot but is your BIOS up to date, personally I had some FPS issues in some games and after updating my BIOS it was resolved.

Also have you fully updated Windows?

@monsieuren

Hey there.

I'm sorry to hear that these crashing issues have persisted for you. At this stage if you are still experiencing issues we'll need to continue this on a support case and take a look over your system files to see if they might shed some light on exactly what's causing these issues for you.

I have created a case for you and you can submit those files to us by following the instructions here. Please also send a message to us on the case once those files have been uploaded

This link explains how to generate your MsInfo and DxDiag files for us to attach to the case.

Cases are automatically closed after 5 days of inactivity so if you're reading this and 5 days have already passed please let us know and we'll re-open the case for you.

Thanks!

@hades-son Hey there! Sorry to hear you're also encountering these issues.
As a first step, could you have a look at our Basic PC Troubleshooting guide, making sure to verify your game files?
 
 
Another important step to take when you're experiencing these crashes is to make sure that your game and launcher(s) are on the same drive, preferably the hard drive.
 
If after you've gone through the steps, you're still encountering these freezes and crashes, please reach out to us via one of the methods below with copies of your MSINFO and DXDiag. Please include a brief description of your issue.

Support Website
Twitter DMs
Facebook PMs

 
If you're contacting us through Twitter or Facebook, make sure to also include your Ubisoft username and email address, so that we can ensure we're looking at the correct account. 

@nt_rifekgames Hey there, I'm sorry to hear that the provided troubleshooting didn't help. At this point, I'd recommend that you reach out to our Support Team via our Support Website, Twitter DMs, or Facebook PMs with copies of your MSINFO and DXDiag and a description of the issue (you can even send a link to your post here). Once received, our teams will be able to look into this further with you.
 
If you're contacting through Social Media, please make sure to also include the username and email address associated with your Ubisoft account. Our teams there will have to link your account before you're able to upload your files. Thank you!

Hello @sparky_sct thank you for getting in contact with us.

If you are encountering a crash in-game, then your game/computer may do one of the following things >>

- PC restarts itself
- Game or launcher closed itself down
-The game launcher asked you to send a crash report
- PC displayed a certain coloured screen
- The game froze so you couldn't control anything

If your issue is not listed above, it may be a disconnection you have encountered instead.

Did you receive any kind of warning messages such as >
 
- Any error message or error code from the game itself
- An error message from Windows
- An error message from supporting software (DirectX, BattlEye, Fairfight)

There are several different types of crashes and disconnections that can affect players and may have different solutions based on if you received any error messages.