[2020] Latency/Ping Issues since Shadow Legacy update

Hello Bambeereq, thanks for posting.

Ashen_folk is correct in that your location will affect your connectivity to the game, based on how close you are to our servers.

That being said, depending on which platform you may find the following troubleshooting guides useful to improve your connectivity -

PS4 - https://ubi.li/12soI
XB1 - https://ubi.li/dy5LX
PC - https://ubi.li/YPwnl

You can also test your ping and internet speed using either of these two websites, here -

www.speedtest.com / www.azurespeed.com

The recommended bandwidth speed to play the game is ideally 256 kbps.

Hello mugsy.- thank you for getting in touch.

I looked over your case and it was discovered that you had a double nat issue that was preventing you connecting to the correct server. The only way you would be able to change this, would be to contact your ISP and ask them to send all data to the router you are connected to with your PC and bypass the 2nd router if possible, if you are unable to access its settings like you did with the first router.

For more information on double nat please see this link - https://support.ubisoft.com/en-US/fa...24/Double-NAT/

Thank you for letting us know, mugsy.-! I'm sorry to hear that this issue is still persisting for you. Have you tried contacting our team at support.ubi.com?

Hello everyone!

We have not been able to determine an issue on our side at this time. I can see there are some mentions of those living in Florida, and with the ISP Spectrum. This is something we are keeping in mind, however we've not yet been able to find an issue.

I appreciate you have been through an awful lot of steps mugsy.-, if the latest images you have provided still show Double NAT, we can't guarantee you will be able to connect without issues.


@airrodgers12 Can you please also confirm who your Internet Service Provider is? Have you followed any connectivity troubleshooting?


Thanks again everyone.

Originally Posted by intelntl
Guys, I just came to say that I give up. After months of trying to fix the lag issue im so tired I dont find the mood to play R6 anymore. Thank you to all the users that tried to help me with my trouble. But I play to enjoy, not to strugggle. See you soon in other games!

I'm sorry to hear that and that a solution to the issue was never found for you. I hope you enjoy whatever you go on to play next and that maybe this will resolve itself over time or updates one day so that you can enjoy it again.