[2022] battle eye kicked me from game

Hey @Stitches-gtr and thanks for sharing this!

I'm sorry to hear that you were banned from the session. Sometimes, if a sudden crash or disconnection happens, it might cause abandoning the match and receiving a temporary pentalty. Unfortunately, our team cannot lift them, as they are handled automatically by the system, and are lifted after they expire.

Hopefully, you are able to jump back in the action now, that your ban expired! Let us know if you have any further issues, or any other questions!

Hello @Stitches-gtr,

No worries, our team is always happy to assist!

Have a good day too!

Hey @Stitches-gtr! I'm sorry to hear you're permanently banned in the game. While we can't specify the exact reason for a ban, we can look into a ban appeal for you.

Please create a Support ticket so that we can assist you with your appeal. Thanks!

Hey @Stitches-gtr and thanks for reaching out to us!

I'm sorry to hear that you were kicked out from the game. Have you managed to return to the game since? In case of temporary ban, we are unable to lift them, as they are handled by an automated system. However, if you were banned permanently, and you believe that you didn't break any of our Code of Conduct rules, please reach out to our support directly to investigate it further:

Support site: https://support.ubi.com/en-gb/Cases/new
Facebook: https://www.facebook.com/UbisoftSupport
Twitter: https://twitter.com/UbisoftSupport

Hello @Gandalf.TheGray @Stitches-gtr and @JJ65-_  thanks for getting in touch with us.

We are experiencing high volumes of contact during the holidays and after our recent game updates, so hopefully an agent will respond to your ticket soon, as you will have been placed in a queue with other players.

Can you let us know if you see a particular error message when you try to launch the game?

There are certain Battle Eye error codes/error messages that can appear such as the 2-0x00019008 error codes which may require some troubleshooting to resolve > https://www.battleye.com/support/faq/: (https://www.battleye.com/support/faq/)

Hello @bite699me, there are several reasons why Battle Eye may kick you from a game. I recommend visiting their own website and taking a look at their FAQ articles, which discuss different error messages that may appear in the game and the troubleshooting steps you can perform that may resolve this > https://www.battleye.com/support/faq/: (https://battleye.com/support/faq)

Hey @Stitches-gtr, sorry to see you're still waiting for a reply from our teams. One of my colleagues will look at it as soon as possible and provide you with an answer if it's not already the case.