[2020] DDOS Attack

Hey sghirian,

Thank you for reaching out to to us and welcome to forums!

Apologies for any inconvenience however is there any possibility you could translate your message to English, and we will do our best to assist you.

Alternatively, if you prefer to contact us in your native language, you can either visit our Ubisoft Italian Forums or go to support website and submit a support ticket, where a member of our team will get back to you accordingly!

Originally Posted by sghirian
So, I lost a total of 273 mmr points after losing a single match. From 3075 to 2802 mmr.
Why?

On Ps4.
Tonight Matches history: 1 defeat, 1 win, 1 win (at this point I was at 3075), 1 defeat (here I am at 2802)

Obviously no rollback has occurred.
I add that I was playing with other 4 friends and one of them has experienced my same problem. Nothing the other 3.
I played with them every 4 matches I'm talking about.

Thank you for your reply

Hey sghirian,

Thank you for translating.

What you have described sounds like it was indeed as a result of a rollback. This can happen at any time reflecting previous games if we detected a cheater within a game.

Sorry to hear this however

Hello sghirian,

Sorry you are disappointed with your MMR loss. We have recently published an article that explains how this currently works with rollback and ranking, please check it out here and apologies for your frustration -
https://www.ubisoft.com/en-gb/game/r...ZTG2ttIi3IIN9Y

Originally Posted by sghirian
So not only do I have to lose due to a DDOS attack or to a cheater in the enemy team, but if I win In spite of everything In any case I'll lose mmr points. Congratulations, nice shameful system.

In any case you have yet to explain why only I and one friend in a group of five have suffered this rollback.

A system thought badly and functioning badly.
Whoever thinked this really have to re-study basic logic.

Hello!

Our suggestions have been presumptions based on the information provided, however we can review your account to see if this is indeed what happened.

Here you go -

- Facebook: https://www.facebook.com/UbisoftSupport
- Twitter: https://twitter.com/UbisoftSupport

- Live Chat: https://support.ubisoft.com/Cases/New

A support agent will verify your ownership of the account, then explain what happened to your MMR.

It's also possible that this drop in MMR is completely normal. The amount of MMR gained / lost is based on our system's expectation of whether you will win or lose. The more unexpected the result, the higher the difference in MMR gained / lost.

I hope that makes sense, but feel free to come back to us should you have any questions.

Originally Posted by sghirian
Live Chat is not working - "not currently available"
On twitter they NEVER asnwer
I'll try on FB



So if I unexpectly lost a game, I have to lose 273 MMR points? If so it's a ****** up system.

Live Chat is a service that isn't available 24/7 and therefore there will be times when you won't be able to get through to us.
Twitter and Facebook - we do respond to each query we receive, however depending on the volume of contacts we receive, we may not be able to get back to you immediately.

In regards to matchmaking, you can find more details by visiting the following article.

Should you have any further questions, let us know!

Hey sghirian,

Thanks for reaching out to us.

Our Facebook and Twitter support is live, however if we do happen to receive higher volume of contacts than per usual, there is a possibility for a delayed response, however in all instances we will try to get back to you as soon as possible.

In regards to live-chat support, it's not the service that operates 24/7 and there are some time limitations when you can/cannot contact us, however it is most certainly present.

In terms of the MMR issue - I understand that you're unable to play with your friend due to MMR limit. This is something that has been implemented and went live when Ember Rise was introduced. To find more details about the change, have a look at the following article.

Should you have any questions, let us know!

Hello sghirian,

Would you happen to have a case number from support? Were you able to give them your Ubisoft username - 'sghirian' through Twitter and Facebook?

I have checked your account and I cant seem to find a case number.

Usually when players contact us through social media, we will link your account so I would be able to find your case, but at the moment, there is no support case that shows up for you?