[2022] Error 2-0x00019008 logged out due to inactivity

That's great @Blacksun-WAFL-0 thank you for getting back to us and for creating a private support ticket.

As this is a network issue, you may also be asked for your traceroute and port forwarding images on PC if you have performed extensive troubleshooting already.

You should be able to upload these files to your case using the following link >>  https://www.ubisoft.com/help/cases

Here are two guide's on how to capture this information for further investigation >>

• A screenshot or photo of your port forwarding on your router > https://www.ubisoft.com/help/article/000096217
• A screenshot of your ping test and traceroute > https://www.ubisoft.com/help?article=000094617/

Hey @Puorc-QDB,

My apologies for the delay. So we can investigate why you are receiving this error code, I'd recommend sending us your system files, via a support ticket that I have created for you. The system files we will need are your DxDiag and MsInfo.

Hey @Blacksun-WAFL !

Thanks for adding the requested screenshots to your support ticket. One of our colleagues will get back to you as soon as possible to look into this with you!

Hey @Puorc-QDB ,

I can see we responded to you but haven't hear back yet - please could you update your case as soon as possible and we'll continue to assist you there.

We have teams of agents responding to players via email, so please be patient and allow us time to get back to you.

Thank you!

@kablamofo - if you haven't yet done so, could you please also create a Support Ticket and attach your DxDiag and MSinfo files?

Thank you!

Hey @Blacksun-WAFL ,

I can see that you opened a case, however as we didn't receive a response it was closed.

Could you please respond to your case when you're next available so we can continue to help?

Thank you!