I got an alpha pack but can't open it...it keeps on saying "alpha packs error"...

Originally Posted by All_Starz99Hey All_Starz99, thanks for getting in touch and apologies about the delayed response.
Hello, I’m having a similar issue I cannot buy the alpha pack at all, I’ve earned the renown to buy them but every time I go to purchase them it gives me and red message saying failed to purchase packs, I haven’t got a clue how to fix it as I’ve uninstalled the game and fixed the game files still got the same issue I’ve seen that other people like me have the same issue can I please have your help or one of your colleagues to try and get this fixed. Thank you
Originally Posted by Blackvenom156Hey Blackvenom156,
It shows I get a alpha pack after I win a game and when I check it says 0 alpha packs, so far its happened twice now