[2021] [Bug/Glitch]Alpha packs error

Hi ZannyFang! My apologies for this inconvenience. After further review of your account, I'm seeing that the Alpha Packs you may have been referring to were able to be opened. That being said, this may just be a visual error as it looks like you received the content on the backend. If you would like me to let you know the contents of the Alpha Packs from today just to confirm, please send me a private message. Thank you!

Originally Posted by All_Starz99
Hello, I’m having a similar issue I cannot buy the alpha pack at all, I’ve earned the renown to buy them but every time I go to purchase them it gives me and red message saying failed to purchase packs, I haven’t got a clue how to fix it as I’ve uninstalled the game and fixed the game files still got the same issue I’ve seen that other people like me have the same issue can I please have your help or one of your colleagues to try and get this fixed. Thank you

Hey All_Starz99, thanks for getting in touch and apologies about the delayed response.

In order to resolve the issue you're having, depending on the platform you play on, try completing steps outlined in the article below and see whether issue persists:

PC
PS4/PS5
Xbox One/Series X/S

Keep us updated!

Hello everyone, thanks for posting in the thread, I have merged a few players threads together, to keep this issue contained in this thread.

An investigation into this was opened recently where players experience the 'Unlock Failed' message when trying to open an Alpha Pack and we are gathering as much information about this as we can from players and why this issue occurs.

If you have exhausted the troubleshooting given for your platform -

PC - https://ubi.li/YPwnl
PS4 - https://ubi.li/12soI
PS5 - https://ubi.li/JE6K7
Xbox One - https://ubi.li/6L9Js
XBSX/S - https://ubi.li/55G8e

Please let us know the following, as we are adding player names effected to our investigation into this -

- Ubisoft username
- Platforms you have experienced this on so far
- Date when this last experienced this in game
- Did you receive any duplicates instead / Does the pack remain in your inventory?

We will do our best to keep you updated on the investigation when we hear further news, if we need to ask more questions we will do our best to update this thread in the future.

Thank you for your help.

Hey guys!

We're still looking into the matter and as previously advised, issue is under on-going investigation, so as soon as we will have any further updates, details will be posted here, in our official forums, so keep an eye.

Our apologies about the inconvenience it's causing and thank you for bearing with us in the meantime.

Originally Posted by Blackvenom156
It shows I get a alpha pack after I win a game and when I check it says 0 alpha packs, so far its happened twice now

Hey Blackvenom156,

Welcome to the Forums! Thank you for reaching out to us with this!

Do you recall the approx. Date / Time of these instances?

If so, could you please contact us directly via our Support Site or you can also reach us on Facebook and Twitter.

This will allow us to take a closer look at your account and check if any packs were granted as advised.

Thank you!

Hey guys, I can confirm that this issue should now be resolved however if anyone continue to experience difficulties, let us know and we will have a look!