[2020] Did not receive Twitch Drops / Streamer Charm

Hi there, Hellboundkai! I'm sorry to hear about this. Have you tried reaching out to our team at support.ubi.com or on Facebook and Twitter for assistance? They would be able to investigate your account further to see why you have not received these drops!

Hello there, lIIIllIllIll.Pz. In order to unlink your Twitch from an account that you do not own anymore, you will need to contact our support team. They'll be able to verify your ownership and help you get your accounts linked properly. Thank you for your continued patience and understanding in the meantime!

Originally Posted by lIIIllIllIll.Pz
I have another account under the name Duck.Pz and my twitch was linked to it as i used to play on it however i have bought a new account and stopped playing on that account as i have gifted it to my nephew but my twitch is linked to that account so i cannot claim the rewards and i cannot subscribe to the streamers to get there charms e.c.t so i was wondering if you could help me change my twitch account onto my main account. Thx

Hey there.

If you're unable to unlink the Twitch account yourself please reach out to our support teams directly and we can certainly assist you with this.

You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on Facebook and Twitter and they will be able to create a support case for you. Thanks!

Hey,

If you had your Twitch account linked to a different Ubisoft account before, the rewards will still be going there and will do in future too.

Please can you create a support ticket / live chat for this here.

You can also private message us on Twitter or Facebook if you prefer.

You will need to do this each time there are new rewards unfortunately, unless you were to create a new Twitch account to link to your Ubisoft account.

Hi Francisco._. thanks for getting in touch with us.

Could you try the following for me? -

- Go to the Twitch.tv website and click on your profile icon in the upper-right part of the screen
- Go to Settings and then the Connections tab
- Scroll down to the Other Connections section
- Locate Ubisoft Connect and click the Disconnect button. Select Yes to confirm
- Go to https://drops-register.ubi.com/ and ensure you are signed in to the correct Twitch and Ubisoft account
- Click Activate my Account once you have confirmed that the username showing is the username for your desired Ubisoft account

Let me know how you get on!

Thank you for running through those steps, Francisco._.! I greatly apologize for this inconvenience. Since you're still having trouble with activating your drops, please reach out to our support team. They will be able to investigate this further and provide more specialized assistance than we can over the forums. Thank you so much for your patience!