[2022] Logged out due to inactivity when closing game - Ubisoft Connect | POST HERE

Hi everyone! Sorry to hear you are experiencing this issue with disconnects due to inactivity. This looks like a Ubisoft Connect related issue, especially since it's also happening with some other games!

Could you please make sure to reinstall Ubisoft Connect and clear it's cache to reset any incorrect settings: https://www.ubisoft.com/help/article/000063173

After that please ensure that both Ubisoft Connect and the exe file of the game you want to play, have admin rights enabled by default: https://www.ubisoft.com/help/article/000060505

Many thanks and if you have any additional questions, please let us know.

Thank you for following Ubi-Aurons troubleshooting steps above for Ubisoft Connect logging you out due to inactivity.

Could you please try the following steps that have helped other players who encountered Ubisoft Connect log them out unexpectedly? Please try each step one by one and test using Connect afterwards >>

• Disable any hibernation or sleep settings on your computer
• Delete the following file >> C:\Users\%Username%\AppData\Local\Ubisoft Game Launcher\user.dat

Hey @swerveaux! If you are still running into the behavior where you are being logged out with the "remember me" checkbox selected, I recommend reinstalling the Ubisoft Connect client to ensure you have the latest version of the launcher installed. If you still get the behavior once you have tried that, please get back to us in a separate thread to check this out with you further to avoid crossing issues. Also, if there are any questions you might have, please feel free to send them our way!

Hey guys,

Just to share - an investigation has been opened into the issue and the team are currently looking into this.

We'll keep you in the loop with this as this is ongoing and any developments we receive from the team.

In the meantime, thank you for raising this to us and we apologize for the inconvenience caused.

For any further reports made here, could you please also include if you're playing the game via Steam / Ubisoft Connect / Epic Games.

Thank you!

UPDATE
Following some confusion as to the current status of this investigation, as of 02/10/2022 - this issue is still being investigated by the relevant teams.

We are using the 'Solved' facility in this thread to make this message clearer for other players viewing this thread and those wanting to track the investigation.