[2020] [Missing Content]Twitch Drops

Hey irishtrolls, thanks for reaching out to us and I am sorry to hear about this.

I've looked up and can see that you've created your ticket just yesterday. As it stands, we're currently dealing with high volume of contacts so a slight delay is likely to occur before we're able to respond.

Either way, I have sent you verification email a moment ago, so when you have a chance, check your mailbox and click the link inside it. Once that's done, let us know via the case you've created and we will be able to take it from there.

As far as communication goes regarding the issue, we will only be able to discuss the details of your account in private so we will continue via the case itself.

Should you have any questions, let us know!

Originally Posted by irishtrolls
I did the verification and stated it in my case but still no answer for 2 days

I can see that you have indeed verified yourself.

We will however need to discuss this further on that case as we will need to discuss your account.

This is currently with the right team and someone will be in touch as soon as possible I can assure you

Many thanks for your patience!

Originally Posted by Chrisly_Bear9
Hello Ubi-TheBerry,

I found the problem, I got three Esportspack and a charm on my secondary account, because in the past I once linked that account to my twitch account. But it says on Twitch and Ubisoft that currently my Twitch account is linked to my main account( Ubisoft and PSN). I cannot find anywhere how I can unlink my Twitch with my secondary account while it doesn't even says that they are linked.
I hope to hear from you soon.

Hey Chrisly_Bear9!

If you wish to unlink your Twitch account from your Ubisoft account or need assistance with linking in general, reach out to us via one of the following channels as we will need to discuss account related details:

1. Support website
2. Facebook
3. Twitter

Should you have any further queries, let us know!

Originally Posted by Pimbador1623
i have watched at least 60 hours of streams on charms streamers, but i get just 7 packs in ubisoft drops, and just 3 dropped in game (but i would get 12), so what happened to my game? i wont get them or packs will drop?

Hey Pimbador1623!

Thanks for getting in touch.

As is stands, there is on-going issue where your Twitch rewards are delayed before you receive them in-game, however sooner or later you should get them. Regardless, apologies about the inconvenience this may currently cause and if you have any other questions, let us know!

Hello Pimbador1623, we have now been informed that all players who were eligible for Drops and packs, who had the necessary watch time, have now had their rewards pushed to their accounts after a small delay.

If you did not receive a certain drop on your Twitch Inventory page - https://www.twitch.tv/drops/inventory

This would mean that you did not watch for the eligible amount of time. Without the item appearing in a players drop inventory as proof, we would be unable to add these to our players accounts.

As for the duplicate items in SI packs, this is not a bug, this is intended, players will be able to complete the full set again later in the year, when the postponed SI event continues with more packs and charms.

No worries ZxrQ.UbiZ, thanks for the update!

Going forward Twitch has introduced a feature where all viewers must 'claim' their Twitch Drop form the Twitch Drop Inventory page 24 hours after the campaign, not stream send.

After a further 48 hours after 'claiming' the drop, it should then be delivered to you in your game.

If anyone else is wondering about this new change, you can read more about it from Twitch's FAQ here - https://help.twitch.tv/s/article/mis...language=en_US

Thank you.

Hey there, bennny78. Thanks for reaching out with this, sorry to hear you've had trouble receiving your drops. I'd like to have you create a new ticket with out dedicated support teams, who will be able to have a closer look into these missing drops with you.