[2021] Battle Eye is Blocking Uplay overlay

Originally Posted by Enoch798.DAF
Hi i play siege a lot but it suddenly say this in battle eye INFO] Blocked loading of file: "C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\overlay64.dll". I ignored it but realized that it was stopping me from opening the uplay overlay. I tried verifying my files on steam and uninstalling and reinstalling siege. I also tried signing out of uplay and signing back in and I dont know what to do to fix this. Please Help

Hey there Enoch798.DAF - welcome to the Ubisoft Forums!

I'm sorry to hear that you're experiencing issues with BattlEye when trying to launch Rainbow Six Siege. Can you please check out our BattlEye FAQ first of all, and complete the troubleshooting steps outlined within? If the issue persists, please let us know.

Hello @TheDarkestHour3 thanks for getting in touch and sorry to hear BattEye is preventing you from using the full Ubisoft Connect overlay.

BattlEye is quite strict and can block certain programs from running in the background of your PC, alongside your game, could you please try the following troubleshooting direct from BattlEye to help try and resolve this error message >
 
-Make sure that BEService.exe in your BE Service directory (usually “C:\Program Files (x86)\Common Files\BattlEye”) is not blocked by your firewall in any way, by opening your Windows Firewall settings and double-checking them for these .exe files.
 
-Ensure that there is no d3d9.dll, dxgi.dll, or dsound.dll file in your game directory. If there is one please remove/rename it.
 
-Ensure that you have a legitimate copy of Windows. Pirated copies might no longer be supported by the latest BE version.
 
-Check if your game directory’s file permissions are broken by doing the following: Right-click on your game directory (in Windows Explorer), select “Properties” and go to the “Security” tab. In the group/user list select the “SYSTEM” entry and check if it has full access. Otherwise, click “Edit…” and grant the “SYSTEM” user full access.

-Your system’s root certificates might be broken/corrupted. To fix them download and install the following update from Microsoft > http://support.microsoft.com/kb/2813430.

-Check your system files for corruption and possibly repair them by following these guides > http://support.microsoft.com/kb/929833 and http://support.microsoft.com/kb/947821.

-Scan your system with up-to-date anti-virus and anti-malware software. Malware that modifies system or game files can cause such issues when BE is enabled.

-Googling the name of the blocked file can help find out what is actually behind it. Sometimes BE might block any suspicious malware/adware that is installed on your computer, preventing your game from launching or connecting to certain services.

-Do a fresh reinstall of your DirectX software, by following this guide > http://support.microsoft.com/kb/179113

Thank you very much for taking the time to share this advice @Morokei059 !

Hello @Jeerin_ @HueJenkins sorry to hear the steps above did not help to resolve this error. If you haven't already please reach out and create a support ticket here and provide the teams with a screenshot of the error as well as your system files for review.